500 - Internal server error

[Sachin Kumar]

Hi Django Experts,

I am trying to download a report from the client's PC using the domain name (http://xyz.com/reports/report/?merchant) I am getting the response of 500 - Internal server error. when the timing to generate the report is less than 60 Sec it works but when the report is bigger and it takes more time to generate it gives 500 - Internal server error.

But the same report when I am trying from the server using IP address (http://127.0.0.1/reports/report/?merchant) it completes successfully whatever time it takes it never gives 500 - Internal server error.

I am using Windows 2016 Server and IIS Web Server. The development platform is Python 3.8, Django and PostgreSQL.

Please Help me fix this issue

Regards

Sachin

[Kayode Oladipo]

Set DEBUG=True temporarily and see what's causing the error, or check your error logs.

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[Sachin Kumar]

Thanks, Kayode for the reply,

it's already enabled but still can't see any details. I am really trying to fix it for the last month but not able to any help or

suggestion will be highly appreciated.

Please help me out.

Sachin

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Best Regards,
Sachin Kumar

[Kasper Laudrup]

On 19/06/2021 10.59, Sachin Kumar wrote:
> Thanks, Kayode for the reply,
>
> it's already enabled but still can't see any details. I am really trying
> to fix it for the last month but not able to any help or
> suggestion will be highly appreciated.
>

As Kayode already mentioned, you need to check the logs on your server.
Have you figured out how to access those?

Kind regards,

Kasper Laudrup

[Sachin Kumar]

thanks all for the help, I found the solution it was related to Web Server IIS configuration.

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