Help Desk Ticketing system

[Duah Sylvester]

Hello Fellow Django developers,

I am starting a new project on my own, below is the information, I would like you guys to help me tackle this, and get it done.

Create Helpdesk ticketing system in Django

The goal is to create help desk ticketing system System should be built in Python Django You should have an Admin panel where we can add the employees or persons will be working on the tickets Also in the admin panel we should be able to list all the tickets and see their status and progress The tickets in the helpless system should be created by an email A particular email should be registered with the help this system when a mail is sent to this email it automatically triggers the system and creates the ticket For email you can mostly use the exchangelib library When a ticket is created it should automatically find the employees who can work on the ticket and based on the number of tickets each employee has to decide the ticket to the one having least number of tickets An employee should be able to move the ticket from open state to in progress or will not do a blocked or resolved Employee should be also able to add comments to a ticket please comments will be saved in the admin portal and for the one who created ticket it would be reply to the same email that he sent 

Thank you

[Motaz Hejaze]

What do you need help with?

--
You received this message because you are subscribed to the Google Groups "Django users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to django-users...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/CAFQyJBg0%3DeiEqZ%2BsZGevQ4S%2BxLCq7HD1Gc-gO0ZZNU19GkpSTw%40mail.gmail.com.

[Duah Sylvester]

Thank you for replying...I'm a little bit confused about the information below which has left me stacked, so I need a little more understanding on the information below.....

When a ticket is created it should automatically find the employees who can work on the ticket and based on the number of tickets each employee has to decide the ticket to the one having least number of tickets An employee should be able to move the ticket from open state to in progress or will not do a blocked or resolved Employee should be also able to add comments to a ticket please comments will be saved in the admin portal and for the one who created ticket it would be reply to the same email that he sent 

Thank you

To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/CAHV4E-cpnwUJ1G9WO_uJH3aFEGkD_9_g%3DnzEZe-S62Jw-kDBoQ%40mail.gmail.com.