Is this in production? Are you using apache or something? if yes, please take a look at https://djangodeployment.readthedocs.io/en/latest/_images/how-static-files-work-apache.png. Otherwise, please explain in more detail what your deployment environment looks like.
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If you are running the server with "manage.py runserver", STATIC_ROOT is irrelevant. You should put the "polls" directory in "polls/static", i.e. e.g. "polls/static/polls/style.css"; this is relative to the folder where "manage.py" is.
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