add existing values (params) on detect intent

[Miguel Michelsongs]

Hello everyone, I hope someone can give me some light on this,

my use case is a chatbot that requests certain contact information and then give some information, I request (@ sys.email, @ sys.phone), but I have some users who already have that contact information, so it is not need to request it.

What approach should I take here?

I tried adding a queryParams.sessionEntityTypes to add the values ​​for those fields, ok? Or should I implement another approach here?

Thanks in advance

[Miguel Michelsongs]

should I use context maybe ? which one is better suited for this use case ?

[Antoni Sarrion]

Hi,

I'm not sure if I understand the issue. Can you please rephrase it and add some examples of what you want to achieve?.

Thanks!

[Miguel Michelsongs]

Hello Antoni, thanks for ask

Let's say that I have an intent that requires some parameters for param filling (@sys,email , and @sys.phone). As a user when I start a conversation I could have that information already (signed in users for example) so the question is how can I let the bot know that I've that information in order to skip the parameter filling steps ?

Atte.
Miguel Michelson Martinez
www.vadb.org

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[Jaume Lopez Topping]

One idea could be:
1. Set the `awaiting_phone` (to take phone as an example) as an output context in the Default Welcome Intent
2. Setup a fullfillment for this intent.
3. In the fullfillment code get the value from the user session (or a database, etc. for the user that is logged in) and provide the value in the `outputContexts` field, as a parameter of the context.
4. To get the value of the `parameterName` from the `MyContext` context in the Dialogflow console, one can use: `#MyContext.parameterName`

Ad 1-3 ---> There is a walkthrough on how to do it in this video [1]

[1] -

:https://www.youtube.com/watch?v=CRiN7UpHCMg

[Mizar Contasti]

Good Morning Everyone, I recommend you to set all the params in the context you prefer. In the backend you can check of some param exists, and depending of the response you do some response or another