To Jim - printer

[Marilyn Peretti]

Jim,

for some ODD reason the printer has now printed! Crazy.

But I still would like to clean the print heads. I have not been able to get to that place. I tried both of what you suggested:

1. I now have all Epson ink in, and found that I did before!!!! So that was apparently not the problem.

2. Yes, I could scan. Did that 2 days ago, but was then unable to print that scanned document which is on my desktop. This is what DID print a few minutes ago as I state in the first sentence here.

3. There were no "4 items" in Options & Supplies, with one being Utility (attaching that image)

4. I see no Printer Queue in System Preferences (attaching that image)

Any new clues on these last 2, since I still would like to clean the print heads, and that capacity seems t have disappeared. Hope I've made this clear on my end.

Yes, I will clean MANY times, once I find the facility to do that!!

Thanks again!

Marilyn

[Jim Rietz]

Let's try something else.

Go to your Applications folder and look for an Epson or Epson Software folder. It there you should see Epson Print Utility 4 (maybe a different number). Open that and you should see all the tools:

[Marilyn Peretti]

Jim.

Another comment today,

I have successfully printed out about 7 pages of Blue Cross insurance info pages, but the last 3-4 obviously need the printer heads cleaned. They printed, but very blurry on certain lines - - not legible!!!! Ick! So the problem is not entirely solved.

See my previous message.

THANKS,

Marilyn

On Sunday, November 27, 2022 at 10:03:48 AM CST, Jim Rietz <jri...@gmail.com> wrote:

Let's try something else.

Go to your Applications folder and look for an Epson or Epson Software folder. It there you should see Epson Print Utility 4 (maybe a different number). Open that and you should see all the tools:

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The other way to do things is using the Show Printer Web Page from the Printer Queue page. That page should have a Maintenance button where you can do the same things.

> On Nov 25, 2022, at 3:43 PM, 'Marilyn Peretti' via DuPage Apple User Group <da...@googlegroups.com> wrote:
>
> But I still would like to clean the print heads. I have not been able to get to that place. I tried both of what you suggested:
> 1. I now have all Epson ink in, and found that I did before!!!! So that was apparently not the problem.
> 2. Yes, I could scan. Did that 2 days ago, but was then unable to print that scanned document which is on my desktop. This is what DID print a few minutes ago as I state in the first sentence here.
> 3. There were no "4 items" in Options & Supplies, with one being Utility (attaching that image)
> 4. I see no Printer Queue in System Preferences (attaching that image)
>

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[Jim Rietz]

In the Epson folder you sent, you highlighted the Epson Utilties folder. What are the apps in the parent folder? I can't see what all the names are but there were 9 apps starting with Epson. See if one of those helps.

Earlier you sent a picture of the Epson Printer Queue. There is a button Show Printer Web Page. You should be able to access all the maintenance tools from there also.

If necessary, I can share you screen and try to help. I do have a busy schedule, but would have time Thursday early afternoon and Friday morning and late afternoon.

Jim

[Jim Rietz]

PS. You may need to align the heads also. If there are blank lines through the text, the heads need cleaning. If blurry, align.

[Marilyn Peretti]

Thanks Jim. I've gotta take a break. I am also trying to get some health insurance changes understood and changed. Such a pain.

I have now sent 4 of those documents to the local printer business to xerox. I will pick them up tomorrow.

I still might contact Epson but have not had the chance yet. My son was here all day yesterday and left this morning for MI. I'll let you know if I can connect with you Thurs. I might get to Epson before then too. Everything seems like such a dead end. Ugh!

Thanks for your efforts. I'll get back to you,

Marilyn

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