TRACKING ID : 26A512TU1CQLRB @Md.Khairul Islam , @MD RONI Vai , Please take a note. Best regards |
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_ Thanks & Regards, Abrar EmonOperation Associate || Malibagh HUB | |||
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+Md. Meer Sabbir bhai
+Nasir Uddin bhai
+CONTROL & COMPLIANCE - REDX Team, please take a note.
Thanks & Regards,
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Hasib Uz Zaman || Team Lead RedX Logistics Ltd |
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Md.Kamrujjaman Hridoy REDX Kalabagan Hub Operation Associate Cell:01326244013
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| TRACKING ID : 26A512TU1CQUDU BULK ID : mp3aujqm-78428_05-13 Best regards |
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| Date | Camera Details | Time | Remarks | Tracking ID | Bulk Transfer ID |
| 13/05/2026 | NVR-4 D-6 (Camera-49) | 07:22 AM to 07:24 AM | Parcel loading time | 26A512TU1CQUDU | mp3aujqm-78428_05-13 |
Your mentioned the CCTV footage below attached the link. Please click the link and download.
@Mostafizur Mostafizur Bhai, CMH properly sent this parcel to your Hub. Please check again on your end. We are sharing the CCTV footage for your better understanding.FYI
Date Camera Details Time Remarks Tracking ID
13/5/2026 NVR-4 D-20 (Camera-01) 06:50 AM to 06:52 AM Parcel loading scan time 26A512TU1CQW3K NVR-1 D-07 (Camera-40) 07:03 AM to 07:05 AM vehicle loading time
+CONTROL & COMPLIANCE - REDX +Md. Abid Hossain Bhai +A.H.M. Farhan Muktadir Bhai, please take a note.
@Shahab Uddin redoy Bhai @Md.Zillur Rahman Bhai, FYI.
Best regards
On Wed, May 13, 2026 at 11:47 AM Mostafizur Mostafizur <mostafizurm...@gmail.com> wrote:
Executive - IT
A: ShopUp HQ, 429–432, Tejgaon I/A, Dhaka 1208
Your mentioned the CCTV footage below attached the link. Please click the link and download.

+Mithon Ali vai . The vehicle coming from CMS to our hub, all the parcels have been properly unloaded from that vehicle and after receiving all the parcels, this parcel has not reached Kuril Hub and we have not found it. From our side, we are completely clear that the parcel has not reached us and the vehicle has also been completely unloaded.
We are sending CCTV footage from our end.
And Kuril Hub will not be responsible for this parcel.
Date Camera Details Time Remarks Tracking ID
14/5/2026 (Camera-04) 09:29 AM to 09:33 AM vehicle unloading time 26A512TU1CQW3K (Camera-13) 09:41 AM to 09:44 AM parcel receiving time on HUb
@Sajan Datta Bhai, @Md. Tuhin Sarder Bhai, please provide the required CCTV footage.
+Mithon Ali vai . The vehicle coming from CMS to our hub, all the parcels have been properly unloaded from that vehicle and after receiving all the parcels, this parcel has not reached Kuril Hub and we have not found it. From our side, we are completely clear that the parcel has not reached us and the vehicle has also been completely unloaded.
We are sending CCTV footage from our end.
And Kuril Hub will not be responsible for this parcel.
Date Camera Details Time Remarks Tracking ID
14/5/2026 (Camera-04) 09:29 AM to 09:33 AM vehicle unloading time 26A512TU1CQW3K (Camera-13) 09:41 AM to 09:44 AM parcel receiving time on HUb
@Sajan Datta Bhai, @Md. Tuhin Sarder Bhai, please provide the required CCTV footage.
On Sun, May 17, 2026 at 2:10 AM Md. Tuhin Sarder <tuhin....@shopup.org> wrote:
Nasir Uddin Asst. Team Lead-CMH REDX Logistics Limited |
Dear @Abu Sayem vai
This is regarding the ongoing issue with the unloading process.
Please note that the CCTV footage provided earlier is not clear and cannot be used as valid evidence for our audit verification.
As per our policy, we require a proper update with clear supporting evidence. If this is not provided by the End of Day (EOD) today, we will be forced to close this issue tomorrow from the Audit end.
Kindly treat this as urgent and provide the required clear footage/evidence without further delay.
Tracking ID: 26A512TU1CQW3K
Thanks & Regards,
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| Date | Camera Details | Time | Remarks | Tracking ID |
| 14/5/2026 | (Camera-04) | 09:29 AM to 09:33 AM | vehicle unloading time | 26A512TU1CQW3K |
| (Camera-13) | 09:41 AM to 09:44 AM | parcel receiving time on HUb |
Dear +Abu Sayem vai
As per the tracking records, the shipment was successfully dispatched from the CMH end. However, because the Kuril Hub end lacks clear footage, Kuril Hub holds liability for this case according to the SOP.
Therefore, on behalf of the Lost and Damage Team, we request you to kindly provide the name and Employee ID of the Accuse the person.
Tracking ID: 26A512TU1CQW3K
Tracking ID: 26A512TU1CQW3K