video but no audio
Jocelyn Marzan
Leonid Spektor
What OS are you using? The latest CLAN for Windows PC no longer
uses QuickTime, so if you are using PC try to uninstall QuickTime.
The best thing would be for you to transfer your video file to us
for testing. There are a lot of reason why audio might not play
and they heavily depend on what OS you are using. You can use web
site "https://talkbank.wetransfer.com" to transfer video file to
us.
Leonid.
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Jocelyn Christina Marzan
What OS are you using? The latest CLAN for Windows PC no longer uses QuickTime, so if you are using PC try to uninstall QuickTime. The best thing would be for you to transfer your video file to us for testing. There are a lot of reason why audio might not play and they heavily depend on what OS you are using. You can use web site "https://talkbank.wetransfer.com" to transfer video file to us.
Leonid.On 02-02-17 00:12, Jocelyn Marzan wrote:
when I open a chat file using the 29 Oct 2016 version of CLAN, and I click "Mode -> continous playback" the corresponding video file opens and plays... but there is no sound.
i can open the same file in QuickTime outside of CLAN and play it. I get both audio and video then.
I tried updating quicktime, but it is up to date. I updated CLAN to the 26 Jan 2017 version, but still have the same problem...
any suggestions about what I need to tweak? Thanks,
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Leonid Spektor
Joyce,
Apple has stopped supporting Windows 10, so QuickTime
shouldn't be used on Windows 10. CLAN uses Windows Media Player
instead. Try playing your video file using PC Windows Media
Player. If it can't play it, then CLAN will not play it either and
you might need to convert your video file to h.264 encoding MP4
format. You can see the video settings that will work on Windows
10 on our web site "http://www.talkbank.org/info/dv.html" under
section "H.264 Video Format".
Leonid.
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Jocelyn Christina Marzan
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