ActivPanel - touch

[muinteoirrob]

Hi all,

I was wondering if anyone has any ideas what could be the issue here - we have a number of Promethean activpanels in our infant rooms - I’ve installed the driver to allow for touch features / calibration etc but the touch function is playing up and stops working at least once per week. The only way I can get it to work again is to go back into the driver download and select Repair after running again. 

Would anyone know what might be causing this and how to fix it ? 

Any help greatly appreciated,

Thanks,

Robert 

[Ann-Marie Lavery]

Could it be the USB port? I had a similar issue and changed the port I was using and it made a world of difference. 

Ann-Marie

--
--
You received this message because you are subscribed to the Google
Groups "CESI-list" group.
To post to this group, send email to cesi...@googlegroups.com
To unsubscribe from this group, send email to cesi-list+...@googlegroups.com
For more options, visit this group at http://groups.google.com/group/cesi-list?hl=en-GB where all messages are archived and are publically available to non members of the list. Messages may also show up in search engines etc.
Visit the web site www.cesi.ie
Attempts to use the list for commercial purposes may result removal from the list.
---
You received this message because you are subscribed to the Google Groups "CESI-list" group.
To unsubscribe from this group and stop receiving emails from it, send an email to cesi-list+...@googlegroups.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/cesi-list/ca48c503-1f88-4604-9eea-9bf9a0ed35a7n%40googlegroups.com.

[Colm Bannon]

Hi Robert,

If you are using the latest driver on Windows 10 or 11 computers it's probably a firmware update that's needed on the boards. We had an issue after laptops updated to a newer version of Windows 10 think it was 20h1 and they stopped interacting with the device. Something to do with how hid drivers are handled.... can't exactly remember the details.

Following link might help 

https://support.prometheanworld.com/s/article/1038?language=en_US 

and type in firmware update 300

Hope this helps,

Colm

--
--
You received this message because you are subscribed to the Google
Groups "CESI-list" group.
To post to this group, send email to cesi...@googlegroups.com
To unsubscribe from this group, send email to cesi-list+...@googlegroups.com
For more options, visit this group at http://groups.google.com/group/cesi-list?hl=en-GB where all messages are archived and are publically available to non members of the list. Messages may also show up in search engines etc.
Visit the web site www.cesi.ie
Attempts to use the list for commercial purposes may result removal from the list.
---
You received this message because you are subscribed to the Google Groups "CESI-list" group.
To unsubscribe from this group and stop receiving emails from it, send an email to cesi-list+...@googlegroups.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/cesi-list/ca48c503-1f88-4604-9eea-9bf9a0ed35a7n%40googlegroups.com.

Dublin Road, Co. Longford, N39 DY23

043 33 45700

http://www.stjosephsns.ie

 Roll No: 18178R

This message is intended only for the use of the person(s) to whom it is addressed. It may contain information, which is privileged and confidential. The unauthorised use, disclosure, copying or alteration of this email message is strictly prohibited. If you are not the intended recipient, please contact the sender as soon as possible. The views expressed in this communication may not necessarily be the views held by the Board of Management of St. Joseph's National School.

[Joe Halpin]

Rob are they panels or boards?

 

What version of Panel (or board) are you having the issue with?

 

As an aside are you using a HP 250 or 255 laptop as I have had issues with that model of laptop and certain panels?

 

I have seen the issue you describe on boards (particularly SmartBoards) but never on a panel.

 

Is the USB lead too long? Keep it as short as possible.

 

Cannot see it being  a driver issue myself.

 

If it is a panel does interactivity work using android in panel?

 

If a board I would check firmware is latest version.

 

 

 

Joe

--