Problem updating qnd adding apps using mosyle

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Marcella Lyons

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May 23, 2025, 8:48:37 AM5/23/25
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Hi everyone, 
Hoping someone can help. Just starting using Mosyle Manager. It had previously been managed by someone else. 
I am trying to add an app to devices. In the Apple Apps and Books (VPP) tab I have located the app I want to add, clicked on the app, selected the devices I want the app to be added to, clicked update licence but an stuck from here as they are not appearing on the devices.

Thanking you in advance for your help.

Regards,
Marcella Murphy 

Chris Reina

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May 25, 2025, 4:46:48 AM5/25/25
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Hi Marcella,

You need to add the App to a Profile for it to be deployed.

Also - check the devices are powered on and have enough space.

Many thanks,

Chris

> He / him - what’s this?

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Marcella Lyons

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May 25, 2025, 8:24:22 AM5/25/25
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Hi Chris,
Thanks for that Chris. The iPads are full charged with enough storage. Will check the profile tomorrow.

Regards,
Marcella 

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