Catalina Warranty

[Michael Green]

I bought my 355 in 2011, and sold it in 2018.  Hull #54, I think.  We live in St. Pete.

We kept noticing saw dust in the starboard shelves over the settee.  Assumed it to be construction dust at first, but it turned out to be termites.  I had the boat hooded and fumigated to eliminate them, and I gave Gerry Douglas a “heads up” thinking there might be termites in Catalina’s wood supply.

A couple of days later Frank Butler called me and inquired about the issue.  I told him I had it fixed, and he volunteered to pay for it, and sent me a check for my cost - $700.

I had a problem with water infiltration into the bow thruster compartment.  Gerry Douglas came to my boat twice, with his crew, and fixed it.

Originally there was a common problem with getting enough air to the refrigerator coils.  I was notified of the fix - using a router to open up the back of the settee.  I didn’t have a router, so Gerry brought one to my condo for me to use.

So their follow up service has been pretty good for me.

Mike Green

[Walter Baransky]

Michael, thanks for the note. Appreciate that.  

I too had interactions previously with Frank himself and know that Gerry was right there. Even visited the plant when it was in CA. It was great. Whether it was phone calls or e mail, they were always there to assist. Why I purchased my current sailboat Hull#180 in April  However, it seems things have changed especially after Catalina was purchased and I am trying to navigate thru it…without much success…The customer focus and support it seems has changed….Wanted to know if others have experienced similar and what steps they needed to take. Thanks for the note…..brought back some good memories.

On Sep 20, 2025, at 8:45 AM, 'Michael Green' via Catalina355 <catal...@googlegroups.com> wrote:



--
You received this message because you are subscribed to the Google Groups Catalina355 group. To post to this group, send email to catal...@googlegroups.com. To unsubscribe from this group, send email to catalina355...@googlegroups.com. For more options, visit this group at https://groups.google.com/d/forum/catalina355?hl=en
 
If changing the topic, please start a new message and send to catal...@googlegroups.com, rather than clicking "reply" to an existing message.
---
You received this message because you are subscribed to the Google Groups "Catalina355" group.
To unsubscribe from this group and stop receiving emails from it, send an email to catalina355...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/catalina355/2fefc2af-edca-4467-a5e0-0e802e91a4b3%40verizon.net.