Thanks waiting for solving the issue.
luca
Da: 'CalenGoo Support' via CalenGoo-Android-Support <calengoo-and...@googlegroups.com>
Inviato: martedì, 26 marzo 2024 09:42
A: CalenGoo-Android-Support <calengoo-and...@googlegroups.com>
Oggetto: Re: Sudden failure of Calengoo to open
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I have sent an email to suppo...@google.com, asking that the app be reinstated.Maybe if many people send similar emails, they'll act more quickly.
I have sent an email to suppo...@google.com, asking that the app be reinstated.Maybe if many people send similar emails, they'll act more quickly.
On Tuesday, March 26, 2024 at 10:04:49 AM UTC-4 Kimberly Carlson, CMT wrote:
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Done. In French, but who knows, it may work too.
Le 26/03/2024 à 16:43, Joanne Scollard a écrit :
I have sent an email to sup...@google.com, asking that the app be reinstated.Maybe if many people send similar emails, they'll act more quickly.
On Tuesday, March 26, 2024 at 11:18:18 AM UTC-4 Mike Hall wrote:
Thanks for keeping us updated Dominique - Great support. Good luck with a speedy resolution.I confirm that temporarily switching to airplane mode works as an interim work -around for me.
On Tuesday, March 26, 2024 at 3:00:50 PM UTC CalenGoo Support wrote:
It seems to be possible to turn the airplane mode on, start Calengoo and then turn the airplane mode off again and still be able to use Calengoo:
Kind regards
Dominique
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The user "DeLorean" reported here that turning off data before starting CalenGoo might help to get into CalenGoo at least temporarily until this problem is fixed:As I said earlier, I have made all requested changes and uploaded a new version to Google Play and I hope Google will put it back into the Play Store as soon as possible. I have also tried to call them but it seems that one can call them only during business hours (pacific time).😢Kind regards
Dominique
Everyone should go to Google Play let them know we are needing this back up and running.I contacted them via the "contact us" link, under the question mark( in Google Play on my PC).The first comment box allows 100 characters...(this phrase has 99 characters)-- "CALENGOO app has been removed. We (all of the subscribers) are VERY upset! Get it back up/working!"When you choose "send email" you can add more information.After that I ALSO SUBMITTED FEEDBACK.If enough people contact them, they should look into it sooner, than later.On Tuesday, March 26, 2024 at 8:06:25 AM UTC-5 Łukasz Wróblewski wrote:Hi,Same problemHope it will run back soon.Meantime I downloaded free 5-days version and it is running and sync data.Calengoo-addictedLucaswtorek, 26 marca 2024 o 13:40:18 UTC+1 Galen Ash napisał(a):Hello EveryoneI am using my Samsung S22 Ultra phone.In order to open and access CalenGoo, I had to click on Flight Mode.While using CalenGoo, I cannot use Wi-Fi or Cell Data.I thank the previous User *DeLorean*Galen
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Vielen Dank, dass Sie sich an den Google-Support gewandt haben.
Ich verstehe, dass Sie Bedenken hinsichtlich der Entfernung einer App aus dem Google Play Store haben.
Vielen Dank, dass Sie sich an den Google-Support gewandt haben.
Ich verstehe, dass Sie Bedenken hinsichtlich der Entfernung einer App aus dem Google Play Store haben.
My updates are still "in review" and I am waiting for Google to review and hopefully release the update and bring CalenGoo back into the store. In the meantime I am preparing a CalenGoo version without access to the contacts (and without the birthdays function and the insert contact function) so that I could try to upload that in case Google does not accept my changes (because the only problem they mentioned is my documentation about the handling of contact lists in my privacy policy. I have added that now but if it is not sufficient I could first not use contacts at all and then try to add these functions later again - with correct documentation - after CalenGoo is at least available in the Play Store again).
Hi,
Suddenly this morning, after over 10 years of happy Calengoo usage, mine and my wife's Calengoo stopped opening. It briefly displays the following message at the bottom of the Calengoo window in a red box, and then flicks to an Android window stating "Item not found".
"The license could not be found. Please buy the app in the Google Play Store. Tap here to open it. Please write to and...@calengoo.com if you have any problems. If you have already bought CalenGoo from Google Play then use https://payments.google.com/manage to check which Google account you used for the purchase and add that Google account in the "Settings" app."
When I search the Play Store, Calengoo cannot be found.
Calengoo is amazing and I really don't want to have to go back to using Google's calendar app! What's happened?
Kind regardsKeith
Another one that I have written to Google support. Same problem. Using the temporary app patch.
Best regards!
El martes, 26 de marzo de 2024 a las 18:01:18 UTC+1, CalenGoo Support escribió:I didn't hear anything from Google yet and their phone number seems to be busy.As a temporary solution I have created an update that is valid until May 26th. It should work to just install it over your existing version to use CalenGoo normally again:Additionally you should receive updates from Google Play as usual after they have put CalenGoo back into the Play Store.I will post here when I have any news.Kind regards
Dominique
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I didn't hear anything from Google yet and their phone number seems to be busy.
As a temporary solution I have created an update that is valid until May 26th. It should work to just install it over your existing version to use CalenGoo normally again:
Additionally you should receive updates from Google Play as usual after they have put CalenGoo back into the Play Store.
I will post here when I have any news.
Kind regards--
Dominique
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Please keep us posted. I have been using the app for several years and love it.
On Tuesday, March 26, 2024 at 1:42:18 AM UTC-7 CalenGoo Support wrote:
Hi,
unfortunately, the problem is that Google has removed CalenGoo from the Play Store due to a misunderstanding. Since CalenGoo is also available via Google Play Pass, i.e. subscription, it has to check whether a valid license is available at the start (this is specified by Google so that you can no longer use the apps installed after the subscription expires). And apparently this license check now fails because Google has removed CalenGoo from the Play Store.
I received a message from Google late yesterday afternoon (about 16 hours ago) saying that my privacy policy was not complete and that I needed to amend it to explain what CalenGoo does with users' contact lists. It only uses the contact lists to display birthdays and you can insert contacts into appointments. Unfortunately, 10 hours later (about 6 hours ago), i.e. around 3 a.m. tonight, Google sent another email saying that CalenGoo had been removed from the Play Store for the same reason. So because of the privacy policy. I was told to expand the privacy policy and then upload an update to my app. I have now done this and I hope that Google will quickly allow CalenGoo back into the Play Store.
I'm really very sorry and will do everything I can to fix the problem as quickly as possible! 😢
--Kind regards
Dominique
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