Reliable BBB hosting

[Adam Stankowski]

Hi everyone, 

We've been looking for a reliable BBB hosting for quite some time and failed to do so as all  them seem to have issues. Do you know a reliable and affordable BBB hosting providers ?

We looked at the Commercial support page, but havent tested any of the providers there yet, so if you guys have any experience it would be great if you could share. 

Here's briefly what we tried so far: 

* Webhostingzone - The issue we see is that once we have a group of people (say around 30) in a single room and then would like to create breakout rooms and distribute participants randomly across these rooms, some of the functionalities start to fail.

For example we're not able to share moderator's camera or presentation in one or all of the rooms. Error 2003 is what appears

* Mynaparrot.com - The issue we face here is that sessions tend to end unexpectedly. The provider says its impossible. 

So far this trial and error has costed us quite a sum, so we'd be super grateful for any recommendation. 

Also if there are any links to a self-hosted solution configuration, we'd be super grateful if you could share. 

Many Thanks

Adam

[Gerlando Lo Savio]

Hello,

We are using Hetzner Cloud[1] since May 2020, and it worked very well for us so far. We run on average 8 rooms with ~20 students at the same time with most of the webcams active, we often run breakout rooms without any problem, and organise monthly seminars with ~150 students and just 4-5 webcams active at the same time, and it works nicely. 

We started with the smallest server when testing, and then scaled it up to CPX41 server for BBB during the lessons. For some bigger events we scaled it up to CPX51. We also use a CPX11 server for TURN. Hetzener is quite cheap, but still, this way we can scale the main server down during holidays and spend even less.

The most important thing for a good experience is low latency - pick a server that's located "close" to your students from a network point of view - not necessarily geographically close. 

My experience: since we are in southern Italy, at the beginning we chose a data center in Germany, but experience was poor. We did a several traceroute tests from the server to our teachers and students PCs and discovered that for some reason packets were bouncing to USA while going back and forth, creating unacceptable latency and instability. We then tried to move our serves to Helsinki (Finland) data center, and latency became 1/10 shorter and connections were a lot more stable. 

So my suggestion is to try not only different providers (and if you're in Europe, try Hetzner), but also different data centres. It's a lot of work, but it's important. 

Good luck,

Gerlos

[1]. https://www.hetzner.com/cloud

[Saša Janiška]

On Sunday, February 28, 2021 at 9:59:27 AM UTC+1 gerl...@gmail.com wrote:

Hello,

We are using Hetzner Cloud[1] since May 2020, and it worked very well for us so far. We run on average 8 rooms with ~20 students at the same time with most of the webcams active, we often run breakout rooms without any problem, and organise monthly seminars with ~150 students and just 4-5 webcams active at the same time, and it works nicely. 

Hello,

 our non-profit is looking for some option to replace Zoom with BBB, so I wonder if you can share which Hetzner's plan you use?

At the moment we have up to 25 concurrent users, 60% of them with shared webcams...

[Waqar Younis]

If you are in central europe then you are good to go. Network is unstable although rates are good.

Search their website

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[Saša Janiška]

On Thu, 24 Mar 2022 19:03:22 +0500
Waqar Younis <younisw...@gmail.com> wrote:

> If you are in central europe then you are good to go.

Well, we're in Croatia...

> Search their website

Hetzner's?

I wonder how "big" should be our plan to reliably use BBB.

In the past, we did run our own cloud server at Contabo, but had audio
problems as well...


Sincerely,
Gour

--
The humble sages, by virtue of true knowledge, see with equal
vision a learned and gentle brāhmana, a cow, an elephant, a dog
and a dog-eater.

[Phill. Whiteside]

Hi,

if you're a non profit organisation, the use of our installation is free,

Regards,

Phill.

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[Saša Janiška]

On Thu, 24 Mar 2022 18:43:50 +0000
"Phill. Whiteside" <phil...@gmail.com> wrote:

Hell, Phill,

> if you're a non profit organisation, the use of our installation is
> free,

Hmm, that's really something new for me!

Now I wonder whether it is possible to record & download our meetings?

Does integration with Tiki CMS work?

Whom I should contact in regard?

Sincerely,
Saša

--
When your intelligence has passed out of the dense forest
of delusion, you shall become indifferent to all that has
been heard and all that is to be heard.

[j...@k6jm.com]

We also are having excellent experiences with Hetzner Cloud, though we are at a somewhat smaller scale.  Teachers are in Germany, and while many students are also in Germany, others are worldwide.  Performance has been excellent with no reported problems.  We chose Hetzner’s Nuremberg data center. 

Our BBB cloud server sits on a CPX41, while the TURN server needs only a CPX11.  For the BBB server, we initially  started with a BBB app image, but ended up using the standard Ubuntu 18.04 image and installed BBB using the standard bbb-install.sh (invoked via wget)  For the TURN server, we started with the standard Ubuntu 20.04 image and used bbb-install.sh with parms to create a turn server.

It works well and as Gerios mentions, it is relatively inexpensive and easy to scale up or down as needs change.

    Jim – Onolingo English Training in Walluf, Germany

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[Gerlando Lo Savio]

Quick update,

After more experience with Hetzner, we moved our BBB server from "Standard" to "Dedicated" vCPUs (CCX*): performances are *a lot* better, even using fewer vCPUs. 

Last March 5th we ran a seminar with ~240 students in the same room on a CCX42 server (16 AMD vCPUs) using BBB 2.4 with very slight customisation, and everything went smoothly. 

We found also that a CCX22 (8 AMD vCPUs) is more than enough for 8 rooms with ~20 students each. 

Regards,

Gerlos