BBB v3 installation Failed

[brainwhistler Whistler]

Hello,

I installed the BBB v3 on fresh physical machine, with 12CPU and 128G RAM at Hetzner, using the below script.


wget -qO- https://raw.githubusercontent.com/bigbluebutton/bbb-install/v3.0.x-release/bbb-install.sh | bash -s -- -w -v jammy-300 -s server.domain.com -g


But after the installation script completes I got the below message.


# Potential problems described below
................................................................................
# Error: Could not connect to the configured hostname/IP address
#
#    http://server.domain.com/
#
# If your BigBlueButton server is behind a firewall, see FAQ.



I tried 3 times and the result is same.



All Services are up and running:

root@ilmspace ~ # bbb-conf --status
nginx ————————————————————————► [✔ - active]
freeswitch ———————————————————► [✔ - active]
redis-server —————————————————► [✔ - active]
bbb-apps-akka ————————————————► [✔ - active]
bbb-fsesl-akka ———————————————► [✔ - active]
postgresql ———————————————————► [✔ - active]
bbb-graphql-actions ——————————► [✔ - active]
bbb-graphql-middleware ———————► [✔ - active]
bbb-graphql-server ———————————► [✔ - active]
bbb-webrtc-sfu ———————————————► [✔ - active]
bbb-webrtc-recorder ——————————► [✔ - active]
etherpad —————————————————————► [✔ - active]
bbb-web ——————————————————————► [✔ - active]
bbb-pads —————————————————————► [✔ - active]
bbb-export-annotations ———————► [✔ - active]
bbb-rap-caption-inbox ————————► [✔ - active]
bbb-rap-resque-worker ————————► [✔ - active]
bbb-rap-starter ——————————————► [✔ - active]



I checked for installation ERRORS and found below:



Setting up at-spi2-core (2.44.0-3) ...
Processing triggers for libgdk-pixbuf-2.0-0:amd64 (2.42.8+dfsg-1ubuntu0.3) ...
update-alternatives: error: no alternatives for jar
update-alternatives: error: no alternatives for jarsigner
update-alternatives: error: no alternatives for javac
update-alternatives: error: no alternatives for javadoc
update-alternatives: error: no alternatives for javap
update-alternatives: error: no alternatives for jcmd
update-alternatives: error: no alternatives for jconsole
update-alternatives: error: no alternatives for jdb
update-alternatives: error: no alternatives for jdeprscan
update-alternatives: error: no alternatives for jdeps
update-alternatives: error: no alternatives for jfr
update-alternatives: error: no alternatives for jhsdb
update-alternatives: error: no alternatives for jimage
update-alternatives: error: no alternatives for jinfo
update-alternatives: error: no alternatives for jlink
update-alternatives: error: no alternatives for jmap
update-alternatives: error: no alternatives for jmod
update-alternatives: error: no alternatives for jps
update-alternatives: error: no alternatives for jrunscript
update-alternatives: error: no alternatives for jshell
update-alternatives: error: no alternatives for jstack
update-alternatives: error: no alternatives for jstat
update-alternatives: error: no alternatives for jstatd
update-alternatives: error: no alternatives for serialver
update-alternatives: error: no alternatives for jarsigner
update-alternatives: error: no alternatives for jar
update-alternatives: error: no alternatives for javac
update-alternatives: error: no alternatives for javadoc
update-alternatives: error: no alternatives for javap
update-alternatives: error: no alternatives for jcmd
update-alternatives: error: no alternatives for jdb
update-alternatives: error: no alternatives for jdeprscan
update-alternatives: error: no alternatives for jdeps
update-alternatives: error: no alternatives for jfr
update-alternatives: error: no alternatives for jhsdb
update-alternatives: error: no alternatives for jimage
update-alternatives: error: no alternatives for jinfo
update-alternatives: error: no alternatives for jlink
update-alternatives: error: no alternatives for jmap
update-alternatives: error: no alternatives for jmod
update-alternatives: error: no alternatives for jps
update-alternatives: error: no alternatives for jrunscript
update-alternatives: error: no alternatives for jshell
update-alternatives: error: no alternatives for jstack
update-alternatives: error: no alternatives for jstatd
update-alternatives: error: no alternatives for jstat
update-alternatives: error: no alternatives for serialver
update-java-alternatives: jdk alternative does not exist: /usr/lib/jvm/java-17-openjdk-amd64/bin/jconsole



Also:

Job for freeswitch.service failed because the control process exited with error code.
See "systemctl status freeswitch.service" and "journalctl -xeu freeswitch.service" for details.






root@server ~ # journalctl -xeu freeswitch.service
░░
░░ The unit freeswitch.service has entered the 'failed' state with result 'exit-code'.
Mar 04 18:43:08 server.domain.com systemd[1]: Failed to start freeswitch.
░░ Subject: A start job for unit freeswitch.service has failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ A start job for unit freeswitch.service has finished with a failure.
░░
░░ The job identifier is 17190 and the job result is failed.
Mar 04 18:43:08 server.domain.com systemd[1]: freeswitch.service: Scheduled restart job, restart counter is at 5.
░░ Subject: Automatic restarting of a unit has been scheduled
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ Automatic restarting of the unit freeswitch.service has been scheduled, as the result for
░░ the configured Restart= setting for the unit.
Mar 04 18:43:08 server.domain.com systemd[1]: Stopped freeswitch.
░░ Subject: A stop job for unit freeswitch.service has finished
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ A stop job for unit freeswitch.service has finished.
░░
░░ The job identifier is 17291 and the job result is done.
Mar 04 18:43:08 server.domain.com systemd[1]: freeswitch.service: Start request repeated too quickly.
Mar 04 18:43:08 server.domain.com systemd[1]: freeswitch.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ The unit freeswitch.service has entered the 'failed' state with result 'exit-code'.
Mar 04 18:43:08 server.domain.com systemd[1]: Failed to start freeswitch.
░░ Subject: A start job for unit freeswitch.service has failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ A start job for unit freeswitch.service has finished with a failure.
░░
░░ The job identifier is 17291 and the job result is failed.
Mar 04 18:48:34 server.domain.com systemd[1]: Starting freeswitch...
░░ Subject: A start job for unit freeswitch.service has begun execution
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ A start job for unit freeswitch.service has begun execution.
░░
░░ The job identifier is 19417.
Mar 04 18:48:34 server.domain.com freeswitch[24712]: 24722 Backgrounding.
Mar 04 18:48:42 server.domain.com freeswitch[24712]: FreeSWITCH[24712] Waiting for background process pid:24722 to be ready.....
Mar 04 18:48:42 server.domain.com freeswitch[24712]: FreeSWITCH[24712] Waiting for background process pid:24722 to be ready.....
Mar 04 18:48:42 server.domain.com freeswitch[24712]: FreeSWITCH[24712] Waiting for background process pid:24722 to be ready.....
Mar 04 18:48:42 server.domain.com freeswitch[24712]: FreeSWITCH[24712] Waiting for background process pid:24722 to be ready.....
Mar 04 18:48:42 server.domain.com freeswitch[24712]: FreeSWITCH[24712] System Ready pid:24722
Mar 04 18:48:42 server.domain.com systemd[1]: Started freeswitch.
░░ Subject: A start job for unit freeswitch.service has finished successfully
░░ Defined-By: systemd


Any idea its a bug or something went wrong ?

thanks

[brainwhistler Whistler]

Hello,

Any idea on this issue, as I have tried 3 times on fresh install machine with the same failure result. 

Is there issue with the script or repos not updated at Hetzner ?

Thanks

[Jean Pluzo]

Hi,

since you mention Hetzner, there's an "extra" firewall you have to configure. You have to go to your account and look for this firewall. It's not the one included in Ubuntu.

Regards,

J.

[brainwhistler Whistler]

Tried 4th time and it worked. Then upgraded to ver 3.0.1 successfully.

[Mohamed]

Hello, 
hope you are good!
did you do something different on installation? or just reinstall 4 times with the same process?
kr, 

Moh

[brainwhistler Whistler]

Used the same process.

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[Mohamed]

hello, 
what did you use to host it? ngrok or serveo?
because i still have 1010 error, i cannot setup the webrtc connection properly...

can you help?

[brainwhistler Whistler]

We are using Hetzner.

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