iPad: Audio not working

[Florian Erfurth]

Hi, I found out that Audio on my iPad is not working.

It's a iPad Air 3rd Generation with iPadOS 14.4.2

I tried on my BBB Version 2.2.36 and on demo2.bigbluebutton.org. Are there test-server with 2.2.36 so I can doublecheck if it may a issue with my server-configuration.

I clicked on phone-symbol. Then I clicked on "Mit Mikrofon" (= with microphone). Then a Popup from Safari appears which I allow bbb to use my mic. Then it says "Verbinde zum Echotest ..." (=Connecting to echo test) and nothing happens till an timeout-error 1010 appears.

On my Server, the echo test is disabled, there it says "Verbinde..." (=Connecting...).

I have Coturn installed on my server with my own coturn.

I tried with my macbook with safari and there it works. iPad and macbook are both in same network.

What could it be? Did anyone of you try with iPad on demo2.bigbluebutton.org? I'm not sure if I should mail to dev or setup.

Best regards

Floh

[Paulo Lanzarin]

Florian,

Testing mirrors are actually:

 - 2.2: test.bigbluebutton.org

 - 2.3: test23.bigbluebutton.org

Can you please re-test in both? If the problem is reproducible, please attach console log, please.

s,

prlanzarin

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[Ivan Demin]

Hello,

today I updated our BBB instance from 2.2.31 and 2.2.36.

I have tested the audio with on an iPad Air 2 Generation with iPadOS 14.4.2

and iPhone with iOS version 14.4.2.

The audio is working on my iPad and my iPhone.

So I could not reproduce the error Floh mentioned.

Best Regards,

Ivan

[Florian Erfurth]

Hi, thank you both.

I tried on test.bigbluebutton.org and it works fine. But on test23.bigbluebutton.org I have same issue with error 1010.

How can I get console log on iPad? Or do you mean console log of the server (I'm not the admin for test23.bigbluebutton.org ;) ).

Best regards

Floh

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[Ali Alhaidary]

Confirmed and reproducible on iPad Air 3rd generation for bbb 2.3b3 server as well.

Ali

[Paulo Lanzarin]

Florian,

If you have a Mac, you can connect your iPad to it and toggle the web developer debugger on. Then you can get the console logs
from the Mac's Safari. Eg.: https://www.lifewire.com/activate-the-debug-console-in-safari-445798.

Otherwise, please try again in test23.bigbluebutton.org and send:
  - The user name you chose
  - The time you reproduced the issue (with time zone)
  - Full name of the room

s,

prlanzarin

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-setup/8571bebf-acfc-5156-8336-6b1858a216fc%40the5stars.org.