An error occured during email delivery. Please contact an administrator!

[Dhaval]

Hi, 

I have followed the instructions in https://docs.bigbluebutton.org/greenlight-v1.html#7-configuring-email-notifications-optional

I keep getting this error: 

An error occured during email delivery. Please contact an administrator! 

Any help would be appreciated

[Fred Dixon]

Hi,

We would recommend setting up Greenlight v2, see

 http://docs.bigbluebutton.org/greenlight/gl-install.html

Regards,... Fred

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[Dhaval]

Hi Fred, I am using Greenlight V2. Is there any way to view a log for the SMTP authentication as I feel like there might be an error there. 

Dhaval

On Tuesday, 25 June 2019 20:11:19 UTC+1, Fred Dixon wrote:

Hi,

We would recommend setting up Greenlight v2, see

 http://docs.bigbluebutton.org/greenlight/gl-install.html

Regards,... Fred

On Tue, Jun 25, 2019 at 1:24 PM Dhaval <dsone...@gmail.com> wrote:

Hi, 

I have followed the instructions in https://docs.bigbluebutton.org/greenlight-v1.html#7-configuring-email-notifications-optional

I keep getting this error: 

An error occured during email delivery. Please contact an administrator! 

Any help would be appreciated

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[Ahmad Farhat]

You can follow the steps here to verify that you have correctly configured SMTP. The output of the command should give you a more detailed explanation of why it is not working.

http://docs.bigbluebutton.org/greenlight/gl-install.html#verifying-configuration

You can also check the logs for Greenlight by following the steps listed here:

http://docs.bigbluebutton.org/greenlight/gl-install.html#checking-the-logs

[Dhaval]

I ran the rake check command and I get this error. 

Checking SMTP connection: Failed

Error connecting to SMTP - 535-5.7.8 Username and Password not accepted. Learn more at

Strangely there is no link it just says 'Learn more at' and then ends. 

And my config looks like this:

# Set this to true if you want GreenLight to send verification emails upon

# the creation of a new account

#

#ALLOW_MAIL_NOTIFICATIONS=true

#

# The notifications are sent using sendmail, unless the SMTP_SERVER variable is set.

# In that case, make sure the rest of the variables are properly set.

#

#   SMTP_SERVER=smtp.gmail.com

#   SMTP_PORT=587

#   SMTP_DOMAIN=gmail.com

#   SMTP_USERNAME=<your...@gmail.com>

#   SMTP_PASSWORD=<yourpassword>

#   SMTP_AUTH=plain

#   SMTP_STARTTLS_AUTO=true

#

SMTP_SERVER=smtp.gmail.com

SMTP_PORT=587

SMTP_DOMAIN=gmail.com

SMTP_USERNAME=us...@mydomain.com

SMTP_PASSWORD=mypassword1

SMTP_AUTH=plain

SMTP_STARTTLS_AUTO=true

# Specify the email address that all mail is sent from

SMTP_SENDER=us...@mydomain.com

## https://docs.bigbluebutton.org/greenlight-v1.html#7-configuring-email-notifications-optional

GREENLIGHT_MAIL_NOTIFICATIONS=true

GREENLIGHT_USE_WEBHOOKS=true

Is there anything wrong with my config? I am using G Suite. 

[Ahmad Farhat]

Your SMTP_DOMAIN should be equal to mydomain.com

Once you make that change, run the command from my previous answer again. You should receive a "Critical Security Alert" on your Gmail account. You can then follow the steps there to get your SMTP configuration up and running

[Dhaval]

The rake check command returns no errors 

Checking environment: Passed

Checking Connection: Passed

Checking Secret: Passed

Checking SMTP connection: Passed

However I am still receiving the same error. The log in ~/greenlight/log/production.log only shows rendering text success messages and some SQL. I have turned on insecure app access on my google account as well but the error persists when I try to make a new account. 

[Chad Pilkey]

Did you follow the steps to restart the container correctly after making the environment variable change? http://docs.bigbluebutton.org/greenlight/gl-install.html#applying-env-changes

[Dhaval]

Yup! I am very confused by this issue. Have you or anybody else managed to get SMTP working with g suite?

[Ahmad Farhat]

What is the output of running the following command:

docker exec greenlight-v2 /bin/bash -c "printenv | grep 'SMTP_DOMAIN'"

[Dhaval]

It returns SMTP_DOMAIN=mydomain.com (following the example domain I wrote earlier). 

My domain is however a .academy domain. Could this be a problem?

[German Acevedo]

Hi Dhaval,

This how I succeeded to use Gmail to send the invitations:

• Configured the smtp section on the .env file as follows:

# Set this to true if you want GreenLight to send verification emails upon

# the creation of a new account

#

   ALLOW_MAIL_NOTIFICATIONS=true

#

# The notifications are sent using sendmail, unless the SMTP_SERVER variable is set.

# In that case, make sure the rest of the variables are properly set.

#

#   SMTP_SERVER=smtp.gmail.com

#   SMTP_PORT=587

#   SMTP_DOMAIN=gmail.com

#   SMTP_USERNAME=<your...@gmail.com>

#   SMTP_PASSWORD=<yourpassword>

#   SMTP_AUTH=plain

#   SMTP_STARTTLS_AUTO=true

#

SMTP_SERVER=smtp.gmail.com

SMTP_PORT=587

SMTP_DOMAIN=gmail.com

SMTP_USERNAME=acevedo...@gmail.com

SMTP_PASSWORD=**********

SMTP_AUTH=plain

SMTP_STARTTLS_AUTO=true

# Specify the email address that all mail is sent from

SMTP_SENDER=acevedo...@gmail.com

• Turned on the switch on Allow less secure apps ON on my Gmail account (https://myaccount.google.com/lesssecureapps?pli=1)
• Executed the check command: docker run --rm --env-file .env bigbluebutton/greenlight:v2 bundle exec rake conf:check (This time it passed all the checks!!!)
• Turned OFF my Greenlight with the command: docker-compose down
• Turned ON my Greenlight with the command docker-compose up -d
• Restarted my BBB server with the command bbb-conf --restart

Everything is working now!

Hope this helps you!

 

[Dhaval]

Hey German, it worked! 

The restart did the trick. Maybe we could get the docs updated over here: https://docs.bigbluebutton.org/greenlight-v1.html#configure-the-greenlight-to-send-emails to add bbb-conf --restart to the instructions as it only says to restart the docker image. 

Thank you all. :) 

[Chad Pilkey]

I don't see how "bbb-conf --restart" could have had any effect. There's no references to "docker" or "greenlight" in the bbb-conf script. https://github.com/bigbluebutton/bigbluebutton/blob/master/bigbluebutton-config/bin/bbb-conf

The only component related to GL that the restart would touch is nginx and that would only make a difference if the nginx definition for GL was changed and you'd be getting different errors if it needed updating.

[German Acevedo]

Hi Dahval and Chad,

I don't know why but every time I restart Greenlight I get a 404 error until I restart BigBlueButton, that's why I do this every time I change something in my .env file.  Glad to know that it worked for you also Dahval.

Regards,

German

[Dorian Caval]

Sometimes when you restart Greenlight, if you are on a slower server - it takes around 45 seconds to get it up & running.
Even while you ssh will says it's up, it takes additional time to start up in the background.