Audio Device Connection Issue in BigBlueButton - Error Code: 0 WEBSOCKET_CONNECTION_FAILED

[Sarin Wickramasinghe]

Hello everyone,

I have been using BigBlueButton for web conferencing and recently encountered an issue after several successful sessions. The error message appears as follows:

"There was an issue with your audio devices. We couldn't enable your microphone. Review your browser and system settings. Restart your browser and try again. Error code: 0 - WEBSOCKET_CONNECTION_FAILED."

I've tried restarting the browser and reviewing system settings, but the issue persists. Has anyone experienced this before, and could you provide any suggestions to resolve it?

Thanks in advance!

[Jean Pluzo]

Hi,

this could be releated to you being behind a very restrictive firewall.

If you're the BBB admin you should use a stun/turn server.

If you're not the BBB admin contact your BBB admin and suggest using a stun/turn server.

Regards,

J.

[Mohd Nuzhul Mat]

Hello friend,

On my experience, just reinstall bbb using bbb-install.sh script. It should work.

Thank you.

Mr.Zul

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[Odejinmi Samuel]

I was able to simulate the error by joining a conference and then restarting using bbb-conf --restart then I got the same error message.

Maybe this is your case too.

Kindly start the meeting again and let us know if you are fine now.

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[Odejinmi Samuel]

Do you have another meeting running on the same devices e.g google meet, zoom, ....?

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