Document conversion timeout beta-4
Tobias Fiebig
Dear all,
I am just testing beta-4, and the conversion of uploaded files times out; I am rather certain I missed something, but am currently at a loss what; Any hints?
2021-04-18T13:14:45.546+02:00 ERROR o.b.p.imp.Office2PdfPageConverter - Command execution (/usr/share/bbb-libreoffice-conversion/convert.sh) exceeded the 60 secs timeout for 3f106198bfea50e270796cdfd9eba21d9d742af4-1618744420541.pptx.
2021-04-18T13:14:45.547+02:00 ERROR o.b.p.imp.Office2PdfPageConverter - --analytics-- data={"exception":{"detailMessage":"Error while executing conversion script /usr/share/bbb-libreoffice-conversion/convert.sh.","stackTrace":[],"suppressedExceptions":[]},"filename":"mentalhealthslide.pptx","logCode":"office_doc_to_pdf_failed_with_exception","meetingId":"88c828bd379b846defd0956027b57a5aed73e70b-1618744090353","message":"Failed to convert Office doc to PDF.","presId":"3f106198bfea50e270796cdfd9eba21d9d742af4-1618744420541"}
java.lang.Exception: Error while executing conversion script /usr/share/bbb-libreoffice-conversion/convert.sh.
at org.bigbluebutton.presentation.imp.Office2PdfPageConverter.convert(Office2PdfPageConverter.java:79)
at org.bigbluebutton.presentation.imp.OfficeToPdfConversionService.convertOfficeDocToPdf(OfficeToPdfConversionService.java:112)
at org.bigbluebutton.presentation.imp.OfficeToPdfConversionService.convertOfficeToPdf(OfficeToPdfConversionService.java:64)
at org.bigbluebutton.presentation.DocumentConversionServiceImp.processDocumentStart(DocumentConversionServiceImp.java:60)
at org.bigbluebutton.presentation.DocumentConversionServiceImp.processDocument(DocumentConversionServiceImp.java:51)
at org.bigbluebutton.presentation.DocumentConversionService$processDocument.call(Unknown Source)
at org.bigbluebutton.web.services.PresentationService$_closure5$_closure16.doCall(PresentationService.groovy:85)
at org.bigbluebutton.web.services.PresentationService$_closure5$_closure16.doCall(PresentationService.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:98)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:325)
at org.codehaus.groovy.runtime.metaclass.ClosureMetaClass.invokeMethod(ClosureMetaClass.java:264)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1034)
at groovy.lang.Closure.call(Closure.java:418)
at groovy.lang.Closure.call(Closure.java:412)
at org.codehaus.groovy.runtime.DefaultGroovyMethods$2.run(DefaultGroovyMethods.java:15553)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2021-04-18T13:14:45.547+02:00 INFO o.b.p.imp.Office2PdfPageConverter - --analytics-- data={"filename":"mentalhealthslide.pptx","logCode":"office_doc_to_pdf","meetingId":"88c828bd379b846defd0956027b57a5aed73e70b-1618744090353","message":"Converting Office doc to PDF.","presId":"3f106198bfea50e270796cdfd9eba21d9d742af4-1618744420541"}
Met vriendelijke groet,
Dr.-Ing. Tobias Fiebig
Assistant Professor / Universitair Docent
TU Delft - Faculty of Technology, Policy and Management (TBM)
T +31 (0)15 27 85700
My working day may not be your working day. Please do not feel obliged to reply to this email outside of your normal working hours.
Philipp Memmel
I think this is your problem:
https://github.com/bigbluebutton/bigbluebutton/issues/12065
There is also an easy workaround described which fixes it.
Pypo
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Tobias Fiebig
Heho,
Yeah, just found it. Deploying beta-5 right now (was busy getting rid of my greenlight backlog 😉).
Met vriendelijke groet,
Dr.-Ing. Tobias Fiebig
Assistant Professor / Universitair Docent
TU Delft - Faculty of Technology, Policy and Management (TBM)
My working day may not be your working day. Please do not feel obliged to reply to this email outside of your normal working hours.
To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/CAOeuy5OAZS6FW%2B4joB260rsv6pJH%3DUesoKSsrVu-xFHgPXu%2BLw%40mail.gmail.com.
Tobias Fiebig
Works like a charm, thanks. Rolling to prod now.
Btw, the 777 in the script is going to change in the future, right?
Met vriendelijke groet,
Dr.-Ing. Tobias Fiebig
Assistant Professor / Universitair Docent
TU Delft - Faculty of Technology, Policy and Management (TBM)
T +31 (0)15 27 85700
My working day may not be your working day. Please do not feel obliged to reply to this email outside of your normal working hours.
To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/fa8a12ce4d944276b2825ddfcdbb5a24%40tudelft.nl.