BBB 1006 timeout error

[Mettavihari D]

Greetings

I have installed BBB on a server behind the firewall

Video is working ok, but we get error 1006 timeout error for sound.

I have change the firewall NAT Rule Like below

iptables -t nat -A PREROUTING -i $fwan -d (Public IP) -p tcp -m multiport --dports 5066,7443 -j DNAT --to 192.168.1.130
iptables -t nat -A PREROUTING -i $fwan -d (Public IP) -p udp -m multiport --dports 16384:32768 -j DNAT --to 192.168.1.130

firewall NAT Prerouting test :
external pc :
netcat external_ip 5066
hello
bigbluebutton server:
netcat -l 5066
hello

netcat test is ok.

but still system has 1006 timeout error
in /opt/freeswitch/log/freeswitch.log

2020-06-03 09:50:35.120445 [DEBUG] mod_verto.c:4271 192.168.1.5:35990 Client Connect from 192.168.1.5:35990 accepted
2020-06-03 09:50:35.120445 [DEBUG] mod_verto.c:2019 192.168.1.5:35990 Starting client thread.
2020-06-03 09:50:35.120445 [NOTICE] mod_verto.c:1875 192.168.1.5:35990 WS SETUP FAILED
2020-06-03 09:50:35.120445 [DEBUG] mod_verto.c:2046 192.168.1.5:35990 Ending client thread.

2020-06-03 09:50:35.120445 [DEBUG] mod_verto.c:2054 192.168.1.5:35990 Thread ended

Any help is appreciated.

I will send you further details if I know what to send

Mettavihari

[Jibon Costa]

Have a look here: http://docs.bigbluebutton.org/2.2/troubleshooting.html#client-webrtc-error-codes

• 1006: Call timed out - The library took too long to try and connect the call. Possible Causes:
  • Previously caused by Firefox 33-beta on Mac. We’ve been unable to reproduce since release of FireFox 34

[Nutthapon S]

Hi Jibon,

   Did you have tried to configure BBB following this http://docs.bigbluebutton.org/2.2/configure-firewall.html#configure-bigbluebutton-to-work-with-your-firewall ?

Regards

Nutthapon

ในวันที่ พฤ. 4 มิ.ย. 2020 เวลา 02:08 Jibon Costa <jibonc...@gmail.com> เขียนว่า:

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