Adding TIDIO Code snippet into the BBB HTML

[Anand]

Hi everyone,

Can someone help me add the TIDOO snippet into the BBB HTML so that a support message box of TIDIO can be added beside the mic option or somewhere else. 

[Fred Dixon]

Hi,

You're looking to integrate Tidio, a live chat service.

We, the core developers, don't have any experience with this, but perhaps someone else in the community has come across it.

Regards,... Fred

On Tue, Mar 12, 2024 at 4:24 PM Anand <anandch...@gmail.com> wrote:

Hi everyone,

Can someone help me add the TIDOO snippet into the BBB HTML so that a support message box of TIDIO can be added beside the mic option or somewhere else. 

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[Anand]

HI Fred,

Thank you for your prompt response.

I wanted to bring to your attention the potential benefits of integrating the Tidio API within our BigBlueButton (BBB) platform. Tidio offers a fully customizable API that facilitates seamless communication between students, teachers, and our support team directly within BBB. Could even use some similar open-source software if there is any that can be integrated with BBB.

One of the key advantages of Tidio is its provision of code snippets, making integration into the BBB HTML straightforward with minimal coding effort. An example snippet : <script src="//code.tidio.co/xxxxxxxxxxxxxxxx.js" async></script>>

By incorporating Tidio into BBB, we can significantly enhance communication capabilities. Students and teachers will have the convenience of engaging with the support team if they have one in real-time without leaving the BBB environment.

Moreover, Tidio's services extend beyond mere chat functionality. Their platform includes a bot feature capable of learning and responding to inquiries based on pre-defined parameters. This means that common queries or FAQs can be addressed automatically, freeing up resources and streamlining support processes.

If any member here has prior experience with integrating Tidio or has insights to share, I would greatly appreciate their input in adding the snippet effectively.

I believe it aligns well with our goal of providing a seamless and efficient learning experience for our users.

Warm regards,

Anand Christudas