Hi all.
and the result is that I cannot connect to the API. Can't open any meeting room nor using API Mate website.
The message is: Failed to connect to API.
root@ns305794:~# bbb-conf --check
BigBlueButton Server 2.6.6 (1178)
Kernel version: 5.4.0-148-generic
Distribution: Ubuntu 20.04.6 LTS (64-bit)
Memory: 16383 MB
CPU cores: 4
/etc/bigbluebutton/bbb-web.properties (override for bbb-web)
/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)
bigbluebutton.web.serverURL:
https://mysub.domain.com defaultGuestPolicy: ALWAYS_ACCEPT
defaultMeetingLayout: CUSTOM_LAYOUT
/etc/nginx/sites-available/bigbluebutton (nginx)
server_name:
mysub.domain.com port: 80, [::]:80
port: 443 ssl
/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)
local_ip_v4: ww.xxx.yyy.zzz
external_rtp_ip: ww.xxx.yyy.zzz
external_sip_ip: ww.xxx.yyy.zzz
/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
ext-rtp-ip: $${local_ip_v4}
ext-sip-ip: $${local_ip_v4}
ws-binding: ww.xxx.yyy.zzz:5066
wss-binding: ww.xxx.yyy.zzz:7443
UDP port ranges
FreeSWITCH: 16384-24576
kurento: 24577-32768
bbb-webrtc-sfu: 24577-32768
/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
playback_host:
mysub.domain.com playback_protocol: https
ffmpeg: 4.2.7-0ubuntu0.1
/usr/share/bigbluebutton/nginx/sip.nginx (sip.nginx)
proxy_pass: ww.xxx.yyy.zzz
protocol: http
/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (bbb-webrtc-sfu)
/etc/bigbluebutton/bbb-webrtc-sfu/production.yml (bbb-webrtc-sfu - override)
mediasoup.webrtc.*.announcedIp: ww.xxx.yyy.zzz
mediasoup.plainRtp.*.announcedIp: ww.xxx.yyy.zzz
kurento.ip: ww.xxx.yyy.zzz
kurento.url: ws://
127.0.0.1:8888/kurento freeswitch.sip_ip: ww.xxx.yyy.zzz
recordScreenSharing: true
recordWebcams: true
codec_video_main: VP8
codec_video_content: VP8
/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)
/etc/bigbluebutton/bbb-html5.yml (HTML5 client config override)
build: 594
kurentoUrl: wss://
mysub.domain.com/bbb-webrtc-sfu defaultFullAudioBridge: sipjs
defaultListenOnlyBridge: fullaudio
sipjsHackViaWs: true
# Potential problems described below
................................................................................
# Error: Could not connect to the configured hostname/IP address
#
#
https://mysub.domain.com/#
# If your BigBlueButton server is behind a firewall, see FAQ.
root@ns305794:~#
My server is not behind a firewall. I turned off UFW as well.
I can see the index.html on the web browser too.
My host provider is OVH and after so many years this is the first time I have this issue.
Could anybody please give me an advise or put me on the way of what can be going on?
Thanks in advance.