Beachball Won't Stop

[RPR]

I've been having a problem since upgrading to Catalina. 

Some of the files in my working directory are links of the type file1 -> ../dir2/testfile.. Whenever I try to open file1, BBEdit goes into a spin and I have to force quit. I never had this problem before Catalina.

I've run this by support but didn't get an answer. I wonder if anyone else has seen this.

[Rich Siegel]

On 5 Oct 2021, at 16:33, RPR wrote:

> I've been having a problem since upgrading to Catalina.
> Some of the files in my working directory are links of the type file1
> ->
> ../dir2/testfile.. Whenever I try to open file1, BBEdit goes into a
> spin
> and I have to force quit. I never had this problem before Catalina.

I've never heard of it happening. Doesn't mean it's impossible, of
course.

> I've run this by support but didn't get an answer. I wonder if anyone
> else
> has seen this.

Didn't get an *answer*, or didn't get an *response*? Those things are
different.

I couldn't find a support case based on your email address, so if you
have a support case number, please provide it and I'll be happy to look
that up.

If Tech Support received an email from you with a complaint like the
above, they certainly would have asked for additional details and likely
the output of a `sample` command.

On the other hand if you meant "Apple support", I can totally imagine
getting neither a response nor an answer from *them*.

R.

--
Rich Siegel Bare Bones Software, Inc.
<sie...@barebones.com> <https://www.barebones.com/>

Someday I'll look back on all this and laugh... until they sedate me.

[RPR]

Rich ...

(Case 415964) BBEdit Hangs

[Rich Siegel]

On 5 Oct 2021, at 16:58, RPR wrote:

> Rich ...
>
> (Case 415964) BBEdit Hangs

Found it, thanks.

As part of the email exchange in the case, you wrote (16 December 2020):

> In the meantime I did the obvious and recreated the link and now it
> works. I suppose something at the OS level.

So I would recommend doing that again, and see if the solution works
again.

[RPR]

Just lost the last two hours recreating links & changing permissions. Nothing.

Something may have changed that day but it soon reverted to its previous behaviour.

BBEdit 13.5.7 now on BigSur.

[Rich Siegel]

On 5 Oct 2021, at 17:13, RPR wrote:

> Just lost the last two hours recreating links & changing permissions.
> Nothing.
> Something may have changed that day but it soon reverted to its
> previous
> behaviour.

In that case, then, I would recommend replying to Tech Support on the
original case number (include "Case 415964" in the subject line).

If you have the previous email history at hand, the "sample" command
provided therein will yield useful data. Including it (as a Zipped
attachment) with your inquiry will save a request/response cycle.

Thanks,