We are getting the following exceptions in the fulfillment server , saying loadOrder chain is locked and it results in bringing down the fulfillment server.
Caused by (#2):atg.service.pipeline.ChainTimeoutException: Timeout occurred waiting for chain [loadOrder] to be unlocked.
at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:449)
at atg.commerce.pipeline.CommercePipelineManager.runProcess(CommercePipelineManager.java:123)
at atg.commerce.order.OrderManager.loadOrder(OrderManager.java:3090)
at atg.commerce.fulfillment.processor.ProcLoadOrderRepository.runProcess(ProcLoadOrderRepository.java:137)
at atg.service.pipeline.PipelineLink.runProcess(PipelineLink.java:255)
at atg.service.pipeline.PipelineChain.runProcess(PipelineChain.java:365)
at atg.service.pipeline.PipelineChainContext.runProcess(PipelineChainContext.java:120)
at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:475)
As a temporary fix we will restart the fulfillment server , but seems to be happening again after few days which we are not sure.
Based on the suggestion from oracle we tried to increase the lock time out which seems to be ok for a while but happened again .
I wonder if somebody has encountered a similar issue and can pinpoint me for a permanent solution.
Regards,
Dino
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