ASTPPV4 installation ERROR

Florent GOUE

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Jun 5, 2019, 1:47:59 PM6/5/19

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Hello

I did a V4 installation on debian 9.

when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered

Class 'CI_Controller' not found

Can someone help me

Thx

Kavin Chauhan

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Jun 5, 2019, 1:54:09 PM6/5/19

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Which link or steps you follow?

Is this quick installation using script or manual steps?

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florent goue

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Jun 5, 2019, 2:24:07 PM6/5/19

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Hi Kavin

Yes I used the quick installation .

Thx

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Craig Wilson

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Jun 5, 2019, 3:25:27 PM6/5/19

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In my case. It's MySql. The install.sh uses a random password generator. But the MySql password plugin has strict criteria. In my case or needed a number as well as upper, lower case and special character.

As this fails on install, the astppuser isn't created. Therefore, the db connection fails. Hence, the error.

Also, if you login to MySql and inspect user, host, you will see host is (localhost) not 127.0.0.1 as specified in /var/lib/astpp-config.conf

I created astppuser manually with a number in password. This got rid of the error. But now login page hangs.

Solve that and let me know.

Cheers!

On 5 Jun 2019, at 18:47, Florent GOUE <flore...@gmail.com> wrote:

Hello
I did a V4 installation on debian 9.
when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered
Class 'CI_Controller' not found

Can someone help me

Thx

<Capture.JPG>

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Hemdip Badani

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Jun 6, 2019, 12:59:42 AM6/6/19

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I would suggest Manually just restart your mysql service once and check

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Devang Nathwani

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Jun 6, 2019, 1:48:41 AM6/6/19

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Hello,

New password generation function committed, you may use updated installation script.

To view this discussion on the web visit https://groups.google.com/d/msgid/astpp/CAHUMMD-hqNNydPauLb%2BEn85fsAYZa9t8ncCcB20BD2sY2OQ9qQ%40mail.gmail.com.

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Thanks,

Devang Nathwani

Florent GOUE

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Jun 6, 2019, 12:41:37 PM6/6/19

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Hi Devang

I have the same error after fresh install with the new script.

"Class 'CI_Controller' not found"

I used debian 9

Thx

On Thursday, June 6, 2019 at 5:48:41 AM UTC, Devang Nathwani wrote:

Hello,

New password generation function committed, you may use updated installation script.

On Thu, Jun 6, 2019 at 10:29 AM Hemdip Badani <hemdip...@inextrix.com> wrote:

I would suggest Manually just restart your mysql service once and check

On Wed, Jun 5, 2019 at 11:18 PM Florent GOUE <flore...@gmail.com> wrote:

Hello
I did a V4 installation on debian 9.
when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered
Class 'CI_Controller' not found

Can someone help me

Thx

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Hemdip Badani
QA Team Lead
iNextrix Technologies Pvt Ltd.

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Florent GOUE

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Jun 6, 2019, 12:42:52 PM6/6/19

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Hi

I just see manual step for 3.6 version

Thx

On Thursday, June 6, 2019 at 4:59:42 AM UTC, Hemdip Badani wrote:

I would suggest Manually just restart your mysql service once and check

On Wed, Jun 5, 2019 at 11:18 PM Florent GOUE <flore...@gmail.com> wrote:

Hello
I did a V4 installation on debian 9.
when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered
Class 'CI_Controller' not found

Can someone help me

Thx

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Documentation: https://astpp.readthedocs.io/
Please contact at sa...@inextrix.com for commercial support.
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Florent GOUE

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Jun 6, 2019, 12:49:41 PM6/6/19

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Hi Bro

astppuser created, same error

MariaDB [(none)]> select user,host from mysql.user;

+-----------+-----------+

| user | host |

+-----------+-----------+

| astppuser | localhost |

| root | localhost |

+-----------+-----------+

2 rows in set (0.00 sec)

MariaDB [(none)]>

thx

On Wednesday, June 5, 2019 at 7:25:27 PM UTC, Anointed1 wrote:

In my case. It's MySql. The install.sh uses a random password generator. But the MySql password plugin has strict criteria. In my case or needed a number as well as upper, lower case and special character.

As this fails on install, the astppuser isn't created. Therefore, the db connection fails. Hence, the error.

Also, if you login to MySql and inspect user, host, you will see host is (localhost) not 127.0.0.1 as specified in /var/lib/astpp-config.conf

I created astppuser manually with a number in password. This got rid of the error. But now login page hangs.

Solve that and let me know.

Cheers!

On 5 Jun 2019, at 18:47, Florent GOUE <flore...@gmail.com> wrote:

Hello
I did a V4 installation on debian 9.
when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered
Class 'CI_Controller' not found

Can someone help me

Thx

<Capture.JPG>

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Florent GOUE

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Jun 7, 2019, 9:27:41 AM6/7/19

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HI

Install OK now on my debian 9.9

Thx to ASTPP Team

Florent GOUE

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Jun 8, 2019, 3:01:59 PM6/8/19

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Hello

I do not know if it's at my level only.

I installed ASTPP4 with the new scrpt, but no sip device could connect.

I scanned port 5060, no port 5060 open

I use Debian 9 OS.

Thx

Kavin Chauhan

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Jun 9, 2019, 9:27:44 AM6/9/19

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please check freeswitch status

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Florent GOUE

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Jun 9, 2019, 4:14:50 PM6/9/19

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Hi Kavin

Thank you for your answer.

Indeed I am new in ASTPP and freeswitch.

But I noticed that freeswitch does not start anymore after my installation, freeswitch does not start anymore.

I'm posting part of the /var/log/daemon.log file here.

What can I do ??

Thx

please check freeswitch status

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daemon.log

Kavin Chauhan

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Jun 10, 2019, 12:53:00 AM6/10/19

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Please reinstall freeswitch and check again.

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Florent GOUE

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Jun 12, 2019, 3:53:13 PM6/12/19

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Hi Kavin

I reinstall the ASTPP.

After 2 or 3 reboot, my freeswitch refuse to start.

Failed to start freeswitch.

freeswitch.service: Unit entered failed state.

freeswitch.service: Failed with result 'timeout'.

freeswitch.service: Service hold-off time over, scheduling restart.

thx

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Kavin Chauhan

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Jun 12, 2019, 4:11:21 PM6/12/19

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can you check by 'freeswitch -nc' ?

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Florent GOUE

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Jul 4, 2019, 7:23:23 AM7/4/19

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Hi Kavin

This my 'freeswitch -nc' result:

874 Backgrounding.

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Samir Doshi

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Jul 5, 2019, 2:37:19 PM7/5/19

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Just run freeswitch command and look at the logs. I am sure you will find clue about issue.

Sent from Google Pixel 2

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Florent GOUE

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Jul 15, 2019, 8:21:31 AM7/15/19

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Hi Samir

I restart the installation three times

I came back to the first problem.

"Class 'CI_Controller' not found"

I can not move forward.

Please help me

thx

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error astpp.JPG

CallZ

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Jan 7, 2020, 8:55:42 AM1/7/20

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restart mysql >> service mysqld restart

Tinku Keot

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Jan 8, 2020, 12:13:16 AM1/8/20

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Dear can you check the DB connection and credential ?

And also astpp-config.conf file all things are correct or not ?

Regards,

Tinku Keot

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