adding Tech Prefix

[Jeff Kilpatrick]

Hello Group,

i am adding a provider that requires a Tech Prefix to send calls.  Where do I put that?  I put it in Termination Rate >> Prepend, calls not going out. 

Thanks in advance.

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Jeff Kilpatrick
Toronto:     647-722-5600

[ircactus]

Termination Rates -> Prepend on the rate associated with the carrier.

[Mehroz Ashraf]

Or you can set the tech prefix on trunk level under "Number Translation", Lets say tech prefix is "999", you need to set Number Translation as /999

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[Jeff Kilpatrick]

Hello MJehroz and ircactus,Thank you for your suggestions.  I tried both, adding the tech prefix in the prepend field in termination rates and in the  "Number Translation" field using /XXXX* (they require * at end of the tech prefix.  Not both at the same time.  Neither worked.    I have it working with an other freeswitch that does not go through ASTPP and it works.  any other ideas?

Thanks again

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[ircactus]

Is it flowroute?

[ircactus]

Better said.. If it is or similar, they require the * but I replace with a # so XXXXXXX# is the prepend I would use for that particular route.

[Jeff Kilpatrick]

Yes

Sent from my iPhone

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[Jeff Kilpatrick]

Are you using their Ip or name?

Sent from my iPhone

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[ircactus]

IP. Never used the FQDN.

[Jeff Kilpatrick]

Hi all,

thanks for the suggestions.  I just put xxxxx# and /xxxxx# in the Number Translation field and when I call i get 'Service Not Available'.  Any ideas?

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[Jeff Kilpatrick]

ok set all terminations for provider that is returning 503 and set all routes to Flowroute to active.  Tried /xxxxx# and xxxxx# in number translation.  Now when I call i get recording phone number  not found.  All of the routes are there in origination rates.  Any suggestions?  

[ircactus]

Assuming your sending 1+ dialing out to them. No. The server is registered in the portal interconnection?. You'll need to either trace in sophia or run a trace with wireshark to isolate further.