Error Displaying Dynamic Feed Images in HTML5 Ads

29 views

Skip to first unread message

Justin Courville

unread,

Oct 23, 2019, 9:40:09 AM10/23/19

to AdWords API and Google Ads API Forum

Hello,

Recently my team noticed that HTML5 Ads created in Google Web Designer with dynamic images from the remarketing feed are not displaying images in the wild.

The current steps to reproduce this issue:

1. Export Ad as zip bundle from GWD (with dynamic images from the feed in the index.html)

2. Upload the zip file through the API (MediaService, MediaBundle)

3. Attach the result from the MediaService zip upload to a TemplateAd

The API will accept the upload and return no errors however, the Ads will not display the dynamic images from the feed. Is there a step I am missing?

Thank you!

Google Ads API Forum Advisor Prod

unread,

Oct 23, 2019, 3:34:06 PM10/23/19

to justin.c...@adpearance.com, adwor...@googlegroups.com

Hi Justin,

We only address concerns specific to Google Ads API/Adwords API on this forum. Since, your concerns are related to Google Web Designer and not the API, I would recommend contacting the product support team via help icon in your Google Ads account (once logged in) as they would be the best bet to assist and route you to the dedicated team for issue resolution. Feel free to reach out if you have any concerns related to Google Ads API/Adwords API.

Regards,
Nikisha Patel, Google Ads API Team