RE: An error occurred when binding the customer id with the manager account, "USER_PERMISSION_DENIED"

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Google Ads API Forum Advisor

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Mar 8, 2023, 8:26:54 AM3/8/23

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Hi,

Thank you for reaching out to us.

I can see that you have encountered the "USER_PERMISSION_DENIED" which means a user doesn't have permission to access a customer and you’re accessing a client customer using 'login-customer-id’ in the request.

To address the above error, you will need to ensure that the user / email address you used to generate the credentials indeed has access to the account in your request. If the user / email address has access or is associated with the MCC / manager account, you will need to specify the said MCC / manager account ID as the value of the login-customer-id field.

If the issue still persists, can you please provide the user account / email address that you used to generate API access or refresh tokens and the complete API logs (request and response with request-id) generated on your end? With the help of this information, I can check if you set the correct customer ID to login-customer-id.

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Google Ads API Team