Google audience not updating

ishan chawla

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Mar 30, 2023, 8:46:00 AM3/30/23

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Hi,

I am using google ads api to update audience in customer match user lists. The operations are built successfully and it shows successful uploads on google api as well. But cant see users being added to the audience the user base shows 0.

Thanks

Ishan

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Google Ads API Forum Advisor

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Mar 30, 2023, 10:34:59 AM3/30/23

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Hi Ishan,

Thanks for reaching out to Google Ads API Support.

With regards to your concern, can you provide the following information below?

Complete request and response logs with request ID generated as shown in the respective links.
Complete screenshots (without cropping) from the Google Ads UI showing data.

We do this to check if there’s an error thrown on your side and we can further investigate.

If you haven't enabled logging yet, it can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. For REST interface requests, you can enable logging via the curl command by using the -i flag. This will cause the tool to include the HTTP response headers in the output.

You may then send the requested logs via the Reply privately to author option. If the reply privately option is not available, you can send your logs directly to our googleadsa...@google.com alias instead.

Regards,

Google Ads API Team

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Google Ads API Forum Advisor

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Mar 30, 2023, 3:14:48 PM3/30/23

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Hi Ishan,

Thank you for coming back to us. I hope you are doing well today.

Moving forward to your concern, as you mentioned that there is no API error and the add operation successfully completed, upon checking on UI, the status of Audience lists named “Cult Active Member & Up for Renewal (0-90D) - V2” is “Populating” or processing.

“Please note that, It takes 6 to 48 hours for a list to be populated with members, so you'll most likely see an "In Progress" status (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours. If your job includes a remove_all operation, it may run for up to 72 hours.”

For more information, please see Google Ads API Customer Match considerations documentation and guidelines.

Have a great day.

Regards,

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