PolicyFinding error cannot be triggered

[Xueyao Yang]

Hi,

We always got POLICY_FINDING error when we was trying to create ads with "!!" in the past. But now, we cannot trigger this error anymore. For example, if I want to create this ad without setting PolicyValidationParameter.IgnorablePolicyTopics (via Google API), I would get PolicyFinding error CAPITALIZATION/SYMBOLS/UNACCEPTABLE_SPACING before, but now it could be created successfully (ResourceName "customers/6360593950/adGroupAds/153394587007~660332761664"):

Could you please let us know why this behavior is changed? How could we trigger the POLICY_FINDING error now? 

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

With regard to your concern for PolicyFindingError, it means that the resource has been disapproved since the policy summary includes policy topics of type PROHIBITED. In addition to that, there is policy exemption request where exemption requests let you automatically submit review requests for keywords and ads that trigger policy violations. Can you confirm if you're using this exemption request? If yes, then it is intended that you won't encounter any PolicyFindingError.

However, if you're not using the exemption request and still unable to trigger this error, kindly provide us with the complete request and response logs with request ID so we can further investigate. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Reference links:

• policy exemption request - https://developers.google.com/google-ads/api/docs/policy-exemption/overview?hl=en
• PolicyFindingError - https://developers.google.com/google-ads/api/reference/rpc/v13/PolicyFindingErrorEnum.PolicyFindingError
• policy violations - https://support.google.com/adspolicy/answer/6008942
• request: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
• response: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
• request-id: https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id

This message is in relation to case "ref:_00D1U1174p._5004Q2lv98k:ref"

Thanks,
 

Google Ads API Team

 

[Xueyao Yang]

Hi,

Thanks for your response. Looks like our problem has gone. we can get the PolicyFindingError now via creating a totally same ad as I showed before. 

Thanks

[Google Ads API Forum Advisor]

Hi Xueyao,

 

Thank you for confirming this. We're glad that it's now working on your end. In the event that you'd need further assistance from our team regarding the Google Ads API, just let us know so we're able to guide you accordingly.