Running API request agains inactive customer account?

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Samir Sabri

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Jul 29, 2021, 11:23:24 AM7/29/21

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Hello

Is it possible to call a criteria performance or account performance report API request for an account that is inactive?

We need to test our already fetched reports for specific customer accounts, however we get CUSTOMER_NOT_ACTIVE error.

Also, is possible to get a list of all not active customers via API?

Thanks in advance.

Google Ads API Forum Advisor

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Jul 30, 2021, 2:56:02 AM7/30/21

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Hi Samir,

Thanks for reaching out to us. Unfortunately, it’s not possible to get a list of all not active customers via API. However, we already raised a feature request for this. With this, I would suggest keeping an eye on this blog as we will post any relevant updates when they become supported.

In addition, in order to make requests (retrieve reports, manage entities) your accounts will first need to be active and you can check out this guide on how to reactivate the said accounts.

Let us know if you have any further questions.

Regards,

Yasar Ramjan Makandar
Google Ads API Team