Unable to link the audience to ad group

[Srinivas Giduthuri]

We are unable to link a contact based audience to the ad group. The following the SOAP request and response. Could you please help?

SOAP request:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809" soapenv:mustUnderstand="0">

            <ns1:clientCustomerId>133-941-2293</ns1:clientCustomerId>

            <ns1:developerToken>REDACTED</ns1:developerToken>

            <ns1:userAgent>PMM Test Account (AwApi-Java, AdWords-Axis/4.1.0, Common-Java/4.1.0, Axis/1.4, Java/1.8.0_201, maven)</ns1:userAgent>

            <ns1:validateOnly>false</ns1:validateOnly>

            <ns1:partialFailure>false</ns1:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <mutate xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <operations>

                <operator>ADD</operator>

                <operand xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xsi:type="ns2:BiddableAdGroupCriterion">

                    <ns2:adGroupId>64826395566</ns2:adGroupId>

                    <ns2:criterion xsi:type="ns2:CriterionUserList">

                        <ns2:userListId>759790067</ns2:userListId>

                    </ns2:criterion>

                </operand>

            </operations>

        </mutate>

    </soapenv:Body>

</soapenv:Envelope>

[31 Jan 2019 16:45:47,787-soapXmlLogger:INFO:main] SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>000580bf25f3026e0a6293981602b8b2</requestId>

            <serviceName>AdGroupCriterionService</serviceName>

            <methodName>mutate</methodName>

            <operations>1</operations>

            <responseTime>146</responseTime>

        </ResponseHeader>

    </soap:Header>

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Client</faultcode>

            <faultstring>[OperationAccessDenied.OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE @ operations[0].operand.criterion.userListId; trigger:'759790067']</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

                    <message>[OperationAccessDenied.OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE @ operations[0].operand.criterion.userListId; trigger:'759790067']</message>

                    <ApplicationException.Type>ApiException</ApplicationException.Type>

                    <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="OperationAccessDenied">

                        <fieldPath>operations[0].operand.criterion.userListId</fieldPath>

                        <fieldPathElements>

                            <field>operations</field>

                            <index>0</index>

                        </fieldPathElements>

                        <fieldPathElements>

                            <field>operand</field>

                        </fieldPathElements>

                        <fieldPathElements>

                            <field>criterion</field>

                        </fieldPathElements>

                        <fieldPathElements>

                            <field>userListId</field>

                        </fieldPathElements>

                        <trigger>759790067</trigger>

                        <errorString>OperationAccessDenied.OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE</errorString>

                        <ApiError.Type>OperationAccessDenied</ApiError.Type>

                        <reason>OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE</reason>

                    </errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

Request failed due to ApiException. Underlying ApiErrors:

  Error 0: OperationAccessDenied{apiErrorType=OperationAccessDenied, errorString=OperationAccessDenied.OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE, fieldPath=operations[0].operand.criterion.userListId, fieldPathElements=[FieldPathElement{field=operations, index=0}, FieldPathElement{field=operand}, FieldPathElement{field=criterion}, FieldPathElement{field=userListId}], reason=OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE, trigger=759790067}

[googleadsapi...@google.com]

Hello Srinivas, 

I was able to take a look at the specific User list and it looks like it is not compatible for Display network. Also, if the user lists consists of Customer Match with email address, address, or user ID, these audience lists are eligible to serve on Google Search, YouTube, and Gmail but will not be available on the Google Display Network. Could you please confirm if you're able to upload the list through the UI and see if you're able to target this? This will help us troubleshoot this further.

Thanks,

Bharani, AdWords API Team

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[Srinivas Giduthuri]

Hello Bharani,

I got your point. But earlier to 4.1.0, we used to create the campaign with type DISPLAY for both contact-based audiences as well as the device-based audiences. Is this a recent change from the latest SDK as we are facing this after upgrading to 4.1.0? Could you please confirm this?

Thanks,

Srinivas

[googleadsapi...@google.com]

Hello Srinivas, 

We are not aware of any recent changes made to this feature. 

Thanks,

Bharani, AdWords API Team

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Also find us on our blog and discussion group:
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    https://developers.google.com/adwords/api/community/
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[Srinivas Giduthuri]

Hello Bharani,

Could you please let us know whether the DEVICE based audience is supported for SEARCH based campaign?

Thanks,

Srinivas

[googleadsapi...@google.com]

Hello Srinivas, 

Could you please share a screenshot of the UI for the Device targeting you're referring to, so I can address your concern?

Thanks,

Bharani, AdWords API Team

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Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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[nitin....@pega.com]

Your documentation indicates that CrmBasedUserList is available for Display network:  https://developers.google.com/adwords/api/docs/guides/remarketing#customer_match_with_email_address_address_or_user_id. There is no indication that Customer Match with Device ID has any specific limitations. We would appreciate a clarification of what the intended limitations are for Customer Match with Device ID vs. E-mail/Phone Number. 

We would also appreciate why what we were doing before did work and now no longer does. This is causing a bug which is holding up a major release of our product. 

[Srinivas Giduthuri]

The following is the screenshot of the audience which we have associated with a campaign which is of DISPLAY type. Now we are unable to do so. If this is not supported why would this happen earlier? Could you please let us know whether the functionality has changed recently? If so, could you please redirect us to the changelog as well as the clear documentation mentioning the different types of combinations/associations we can do between the user lists and the campaigns?

[nitin....@pega.com]

Please share what types of list are allowed with which campaign types. This documentation does not indicate any restriction on using customer match with display, search, or video campaign types. It does not indicate any specific limitations based on wether using device IDs, emails, or phone numbers.

https://developers.google.com/adwords/api/docs/guides/remarketing

On Thursday, January 31, 2019 at 3:41:43 PM UTC-5, googleadsapi-forumadvisor wrote:

[googleadsapi...@google.com]

Hello,

I've been working with user lists for years, so this was sent over to me. I saw that all the user lists in your account that you referenced are currently Closed. Also many of them are very small as if you may have uploaded the same data over and over again; your code may be testing this by uploading the same data, but our side removes duplicates. I'm mentioning all this to say that an error will happen if you try to target a user list that is either Closed or too small. 

Please try making sure that the list is open and also making sure that the list has thousands of items in it. Then, you should be able to target it in the many cases where you used to be able to do so before.

Cheers,

Nadine Sundquist, AdWords API Team

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