InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

[Tom Meijer]

Hi,

I'm consistently getting a InternalApiError.UNEXPECTED_INTERNAL_API_ERROR when doing a get request using ConversionTrackerService. This only happens with certain accounts.

I tried migrating to the new Google Ads API. This resolves the issue for some accounts, but for others I get a error saying: 'The customer (or login customer) isn't in Google Ads. It belongs to another ads system'.

Some help will be much appreciated.

Tom

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Could you please provide us with the  request and response logs via the Reply privately to the author option, so that we can further investigate the issue?

Thanks,

Nirmita Patel Google Ads API Team

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[Tom Meijer]

Yes, I send you the logs.

Thanks

[Google Ads API Forum Advisor]

Hi Tom,

We still have not received the logs. Did you select reply privately to author? If you are having trouble, you can email us at googleadsa...@google.com. If you choose this second option, please include a link to this thread in your email, along with the logs.

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

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[Tom Meijer]

Yes I send them in a private reply. 

I also emailed them now.

Thanks

On Friday, January 14, 2022 at 8:43:58 PM UTC+1 adsapi wrote:

Hi Tom,

We still have not received the logs. Did you select reply privately to author? If you are having trouble, you can email us at googleadsapi-support@google.com. If you choose this second option, please include a link to this thread in your email, along with the logs.

[Google Ads API Forum Advisor]

Hi Tom,

I answered you on the. other thread. We can continue there, as it has more context.

Regards,

Aryeh Baker Google Ads API Team

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