Continuing UNEXPECTED_INTERNAL_API_ERROR

[Pete Lavetsky (AdWords API Guru)]

Hi all,

Usually when we see an UNEXPECTED_INTERNAL_API_ERROR it clears itself up after retry or two, but on a specific Account + Campaign combo we've been getting this error continuously for multiple days.

There's no more details in the SOAP log so I really have nothing to go on, other than our CampaignService mutates are not succeeding.

Here is the SOAP response, with the requestId of 00059458005122e00a37e20e5f0a11ff

2019-10-07 16:36:07,104 INFO  RemoteCallLoggerDelegate - SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>00059458005122e00a37e20e5f0a11ff</requestId>

            <serviceName>CampaignService</serviceName>

            <methodName>mutate</methodName>

            <operations>1</operations>

            <responseTime>158</responseTime>

        </ResponseHeader>

    </soap:Header>

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Server</faultcode>

            <faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

                    <message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</message>

                    <ApplicationException.Type>ApiException</ApplicationException.Type>

                    <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="InternalApiError">

                        <fieldPath/>

                        <trigger/>

                        <errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>

                        <ApiError.Type>InternalApiError</ApiError.Type>

                        <reason>UNEXPECTED_INTERNAL_API_ERROR</reason>

                    </errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

Please let me know if there's any more details from the Google backend.

Thanks

Pete

[Google Ads API Forum Advisor Prod]

Hi Pete,

Thank you for reaching out.

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary issue in the servers or could be due to a bug. If you are still encountering the error after performing several requests, so I can further investigate the issue, could you provide the complete SOAP request and response logs via Reply privately to author?

Regards,
Hiroyuki
Google Ads API Team

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[Pete Lavetsky (AdWords API Guru)]

Hi All,

I responded privately to the author and have not received a response back. Should I post the SOAP messages publicly here?

Pete

[Google Ads API Forum Advisor Prod]

Hello Pete,

My apologies for the delay. We did receive it. I'm looking into it.

Thanks for following up,
Nadine Sundquist, Google Ads API Team

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[Google Ads API Forum Advisor Prod]

Hello Pete,

I don't see anything initially wrong. The only unusual thing is that the baseCampaignId is being set to the same thing as the campaign.id. Most people leave that base campaign ID empty unless they are using campaign drafts and experiments. I'm not sure if that would create an issue, though. I'm checking with someone else on my team to see if they can spot what's happening here. Feel free to ping this thread if you don't hear back from me soon.

Thanks,
Nadine, Google Ads API Team

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