Re: Issues with ManagedCustomerService, field CanManageClients

[Thanet Knack Praneenararat (AdWords API Team)]

Hello,

I'm investigating this issue and will update this thread once I get updates.

Best,

Thanet, AdWords API Team

On Thursday, September 3, 2015 at 10:50:52 PM UTC+9, Gabriel Abadi wrote:

We are making a request to the managedcustomerservice like this:

<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201502" soapenv:mustUnderstand="0">

            <ns2:clientCustomerId xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201502">xxxxxxx</ns2:clientCustomerId>

            <ns3:developerToken xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201502">xxxxxxx</ns3:developerToken>

            <ns4:userAgent xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201502">xxxxxxxx</ns4:userAgent>

            <ns5:validateOnly xmlns:ns5="https://adwords.google.com/api/adwords/cm/v201502">false</ns5:validateOnly>

            <ns6:partialFailure xmlns:ns6="https://adwords.google.com/api/adwords/cm/v201502">true</ns6:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <get xmlns="https://adwords.google.com/api/adwords/mcm/v201502">

            <serviceSelector>

                <ns7:fields xmlns:ns7="https://adwords.google.com/api/adwords/cm/v201502">CustomerId</ns7:fields>

                <ns8:fields xmlns:ns8="https://adwords.google.com/api/adwords/cm/v201502">Name</ns8:fields>

                <ns9:fields xmlns:ns9="https://adwords.google.com/api/adwords/cm/v201502">CanManageClients</ns9:fields>

            </serviceSelector>

        </get>

    </soapenv:Body>

</soapenv:Envelope>

But in the response we are only having the CustomerId and Name. The CanManageClients is missing.

[Stefano Fontana]

Same here both with 201502 and 201506!!

On Thursday, September 3, 2015 at 3:50:52 PM UTC+2, Gabriel Abadi wrote:

We are making a request to the managedcustomerservice like this:

<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201502" soapenv:mustUnderstand="0">

            <ns2:clientCustomerId xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201502">9552954083</ns2:clientCustomerId>

            <ns3:developerToken xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201502">bR7XEJtfuy9ilgyFprFFCw</ns3:developerToken>

            <ns4:userAgent xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201502">despegar-bidding (AwApi-Java, AdWords-Axis/2.1.0, Common-Java/2.1.0, Axis/1.4, Java/1.8.0_45, maven)</ns4:userAgent>

            <ns5:validateOnly xmlns:ns5="https://adwords.google.com/api/adwords/cm/v201502">false</ns5:validateOnly>

            <ns6:partialFailure xmlns:ns6="https://adwords.google.com/api/adwords/cm/v201502">true</ns6:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <get xmlns="https://adwords.google.com/api/adwords/mcm/v201502">

            <serviceSelector>

                <ns7:fields xmlns:ns7="https://adwords.google.com/api/adwords/cm/v201502">CustomerId</ns7:fields>

                <ns8:fields xmlns:ns8="https://adwords.google.com/api/adwords/cm/v201502">Name</ns8:fields>

                <ns9:fields xmlns:ns9="https://adwords.google.com/api/adwords/cm/v201502">CanManageClients</ns9:fields>

            </serviceSelector>

        </get>

    </soapenv:Body>

</soapenv:Envelope>

[zincum]

Same issue here!

[Emmanuel]

Same here!

[Oliver]

Same here. We use 201506.

[Danilo B.]

Another +1 here.

[Cesar D.]

Is there and ETA for a solution? I also need a fix for this.

[Daniel Altman]

Same here, please do!

[Daniel Altman]

Same here, please do!

[robert...@zooplus.de]

Same issue here. When investigating it turned out that this seems to be randomly happening. Had a few runs where this property was set correctly. But only 2 out of 10. 

[Josh Radcliff (AdWords API Team)]

Hi,

Good news: this issue has been fixed. If you still see missing canManageClients elements going forward (when "CanManageClients" is in the selector), please let me know.

Thanks,

Josh, AdWords API Team