Gbraid & wbraid error [Can't parse event import data]

[Анастасия Мартынова]

Hello dear support team,

I think I need technical support and some more indstructions about  my case: 

  
I noticed that  my site has some conversions from IOS users.  And I an sending all these conversions through API:

(https://developers.google.com/google-ads/api/docs/conversions/upload-clicks)

into Google Ads accounts.  And for these users I see that all conversions that have been sent (I mean only all IOS ) IOS conversions get the errors in the API responce:

"Can't parse event import data. Check if your gbraid parameter was not modified and try again., at conversions[0].gbraid"

here
are some examples  of the user site links that we seen on our site, after users' clicks from ad:
1) ...?utm_source=google_USDISC&utm_medium=cpc&utm_campaign=21272671190&utm_term=163538075993-&utm_content=698951968525&placement=&gclid=undefined&gbraid=16897176522995628&wbraid=1000774362922778830
2) ...?utm_source=google_USDISC&utm_medium=cpc&utm_campaign=21272671190&utm_term=163538075993-&utm_content=698951968525&placement=&gclid=undefined&gbraid=2018870052907341364&wbraid=3267766971020261100

I wonder why gbraid and wbraid look like:
&gbraid=2018870052907341364
&wbraid=3267766971020261100

It seems that they are wrong and Google cannot parse these values. Can you please provide the feebdack why we get these wrong wbraid & gbraid values and  why they cannot me imported to Google Ads via API? 

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Based on the provided information, you are getting the UNPARSEABLE_GBRAID uploading conversions through the API. Kindly note the you have provided partial logs which are not sufficient for us to investigate further, provide us with the complete API logs (request and response with request-id and request header) generated at your end so that we can better assist you.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJEkq:ref" (ADR-00238752)

Thanks,
 

Google Ads API Team

[Анастасия Мартынова]

Hello, 

please see the details below: 

1)
RequestId: "XEMyjJZ1Qi2-eCQN56hc8g"
[errorMessage] => Can't parse event import data. Check if your gbraid parameter was not modified and try again., at conversions[0].gbraid
[gbraid] => 887653124217159359

2)
RequestId: "MdHnmkEHFPzezQbtDBf9dA"
[errorMessage] => Can't parse event import data. Check if your gbraid parameter was not modified and try again., at conversions[0].gbraid
[gbraid] => 3588494271048238813

Is that enough to find out the issue?

thanks

четверг, 6 июня 2024 г. в 22:32:53 UTC+3, Google Ads API Forum Advisor:

[Google Ads API Forum Advisor]

Hi,

I could see that the provided logs are incomplete. We would require complete API logs (request and response with request-id and request header) generated at your end. Kindly provide us with the requested information to investigate this issue further.

[Artem Konyukhov]

Our steps where we get an error

1) Getting conversionActionId:

SELECT conversion_action.id, conversion_action.name FROM conversion_action WHERE conversion_action.name = 'Reg'


2) Generate conversionAction by ids:
$customerId = "3217984468";
$conversionId = "6779716252";
$conversionAction = ResourceNames::forConversionAction($customerId, $conversionId);

3) Create ClickConversion

$conversion = [
    [conversion_date_time] => 2024-06-09 08:07:20+00:00
    [currency_code] => EUR
    [conversion_value] => 0
    [gbraid] => 4629726032566902508
];

$clickConversion = new ClickConversion($conversion);
$clickConversion->setConversionAction($conversionAction);

4) Create UploadClickConversionsRequest

$request = UploadClickConversionsRequest::build($customerId, [$clickConversion], true);

5) Upload conversion:

$responseUpload = $conversionUploadServiceClient->uploadClickConversions($request);

6) Getting Error:

Can't parse event import data. Check if your gbraid parameter was not modified and try again.

Google api log:
Request made: Host: "googleads.googleapis.com", Method: "/google.ads.googleads.v16.services.GoogleAdsService/Search", CustomerId: 3217984468, RequestId: "4zRICthUoBwBvFfE5KJveQ", IsFault: 0, FaultMessage: "None"

понедельник, 10 июня 2024 г. в 21:20:34 UTC+3, Google Ads API Forum Advisor:

[Google Ads API Forum Advisor]

Hi,

As mentioned earlier, we need complete API logs to investigate this issue and the provided information does not contain request and response. Provide us the complete API logs (request and response with request-id and request header) generated at your end to assist you better.

[Artem Konyukhov]

Method Name: /google.ads.googleads.v16.services.ConversionUploadService/UploadClickConversions
Host: googleads.googleapis.com
Headers: {
    "x-goog-api-client": "gl-php\/8.1.27 gccl\/22.1.0 gapic\/22.1.0 gax\/1.19.1 grpc\/1.60.0 rest\/1.19.1 pb\/+n",
    "x-goog-request-params": "customer_id=3217984468",
    "developer-token": "REDACTED",
    "login-customer-id": "3217984468"
}
Request:
{"customerId":"3217984468","conversions":[{"gbraid":"4629726032566902508","conversionAction":"customers\/3217984468\/conversionActions\/6779716252","conversionDateTime":"2024-06-09 08:07:20+00:00","conversionValue":0,"currencyCode":"EUR"}],"partialFailure":true,"debugEnabled":true}

Response
-------
Headers: {
    "content-disposition": "attachment",
    "request-id": "oVtvmt7_zbR6b97ZZOGeUA",
    "date": "Wed, 12 Jun 2024 15:21:53 GMT",
    "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}
Response:
{"partialFailureError":{"code":3,"message":"Can't parse event import data. Check if your gbraid parameter was not modified and try again., at conversions[0].gbraid","details":[{"@type":"type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure","errors":[{"errorCode":{"conversionUploadError":"UNPARSEABLE_GBRAID"},"message":"Can't parse event import data. Check if your gbraid parameter was not modified and try again.","trigger":{"stringValue":"4629726032566902508"},"location":{"fieldPathElements":[{"fieldName":"conversions","index":0},{"fieldName":"gbraid"}]}}],"requestId":"oVtvmt7_zbR6b97ZZOGeUA"}]},"results":[{}],"jobId":"5081303639836305098"}
            [2] => Array
                (
                )

        )

)

среда, 12 июня 2024 г. в 17:21:03 UTC+3, Google Ads API Forum Advisor:

[Google Ads API Forum Advisor]

Hi,

Could you confirm whether the provided GBRAID value is valid and not modified while uploading the click conversions for the particular conversion action name 'Reg'? Kindly note that this error occurs when your gbraid parameter is not formatted correctly. Please make sure the GBRAID value is not modified and retry the request again at your end. 
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJEkq:ref" (ADR-00238752)

Thanks,
 

Google Ads API Team

Register for the upcoming workshop: Performance Max and the Google Ads API!
 

[Artem Konyukhov]

We don't change any value of gbraid / wbraid / gclid when getting it. But sometimes we are getting values like this
&gbraid=2018870052907341364
&wbraid=3267766971020261100

среда, 12 июня 2024 г. в 23:13:36 UTC+3, Google Ads API Forum Advisor:

[Google Ads API Forum Advisor]

Hi,

The error UNPARSEABLE_GBRAID is of course an Ads API error because you are trying to upload the click conversions via the Ads API. But the reason for this error is the GBRAID's that you are receiving. Could you confirm if you have diligently followed the Help center article on "Set up conversion tracking for your website" while setting the conversion tracking?

[Artem Konyukhov]

The problem was solved. 

We found incorrect setup value for some url templates : &clickid={random}&wbraid={random}&gbraid={random}

Thx, for your support!

четверг, 13 июня 2024 г. в 16:07:32 UTC+3, Google Ads API Forum Advisor: