Adwords getCustomers() method on CustomerService times out.

[itsu...@alightanalytics.com]

We have been using the Adwords API successfully for quite a while to obtain a list of customers associated with Adwords Credentials via the CustomerService and its getCustomers() method. However, beginning this morning, that method call has been timing out without returning a response. I've attempted this via a regular SOAP client (suds on Python, our usual way of making the request) and also using the Python adwords SDK.

When making the request via the suds, I receive the following error after waiting a few minutes for the response SSLError: ('The read operation timed out',). The wsdl we're using for this is 'https://adwords.google.com/api/adwords/mcm/v201708/CustomerService?wsdl'

When making the request using the Adwords SDK for Python, I get this response: suds.WebFault(u"Server raised fault: 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro'").

Please assist me in resolving this situation. As far as I can tell, this is a server issue. There has been no change in our request practices for the last several weeks.

Thank you for your help.

[Vincent Racaza (AdWords API Team)]

Hi,

The UNEXPECTED_INTERNAL_API_ERROR you encountered in the CustomerService could be due to a temporary issue in the servers or could be due to a bug. I have tested this service in my test account, and the request is successful. With this, could you try to retry your requests a few more times? Let us know if the issue is already resolved or is still existing after retrying the requests. If the issue is consistent, please provide your SOAP request and response logs so we can investigate further. Kindly reply using Reply privately to author option.

Thanks,

Vincent

AdWords API Team