BatchJob Cancelled Unknown / Internal Error

[goingdev]

I have jobs that get cancelled

Error: BatchJobProcessingError.UNKNOWN, FieldPath: , Trigger: BatchJob internal error

All my jobs have a max of 2,000 operations.

One example is job ID 142232633.

Why did this job get cancelled?

[Michael Cloonan (AdWords API Team)]

Hello,

What percentage of your batch jobs are failing this way, with UNKNOWN errors? Is it just this one or are there many others?

The general best practice to do in cases like this is to simply retry the batch. If this is happening more consistently, however, I may be able to take a closer look. Can you provide a few more example batch jobs?

Regards,

Mike, AdWords API Team

[goingdev]

I'm getting a lot of jobs cancelled. Do you want the IDs?

[goingdev]

Here's a couple:

201789809

201716220

201735163

201738985

201788441

201788360

201786830

201785942

201716436

[Nadine Sundquist (AdWords API Team)]

Hi,

Thanks for providing the batch job IDs. Could you please click Reply privately to author in the forum and send me your customer ID as well where these batch jobs are being run? That way I can look up further information on each job.

Thanks,

Nadine, AdWords API Team

[Stefano Fontana]

Hi, 

Same here. Retrying the job doesn't help.

Sending each type of operation in a separate job works though.

I digged a bit more by mixing the different types of operations and I found that creating a batch job with with these two operations always makes the batchjob fail (in my particular case):

{u'AdGroupCriterionOperation':

     [{u'operator': u'SET',

       u'operand': {u'biddingStrategyConfiguration': {

           u'bids': [{u'bid': {u'microAmount': '1200000'}, u'xsi_type': u'CpcBid'}]},

           u'adGroupId': u'21329742443', u'criterion': {u'id': u'188722430705'},

           u'xsi_type': u'BiddableAdGroupCriterion'},

       u'xsi_type': u'AdGroupCriterionOperation'}],

 u'AdGroupCriterionLabelOperation':

     [{u'operator': u'REMOVE',

       u'operand': {u'adGroupId': u'11205179483', u'criterionId': u'70136100181',

                    u'labelId': 42329003, u'xsi_type': u'AdGroupCriterionLabel'},

       u'xsi_type': u'AdGroupCriterionLabelOperation'}]

 }

Hope this helps you debugging it.

[goingdev]

There's only been 1 type of operation in each of my jobs, but thanks for the try ;)

[goingdev]

Any update on this? 

[Josh Radcliff (AdWords API Team)]

Hi,

If you are still encountering this issue, please send over the BatchJob.id of the failed job, and I'll take a look.

Thanks,

Josh, AdWords API Team

[goingdev]

Yes, I am still randomly getting these failed jobs. Here's a few.

286601245

286584141

286584189

286580784

286572082

[Josh Radcliff (AdWords API Team)]

Hi,

Thanks for the job IDs. I am investigating those failures and will get back to you as soon as I have more information.

Best regards,

Josh, AdWords API Team

[goingdev]

Any update please?

[Michael Cloonan (AdWords API Team)]

Hello,

For the IDs you provided, engineering has identified two specific issues that are causing failures and are currently working on fixes that will address each of them. We will update this thread with information once the fixes are ready.

Regards,

Mike, AdWords API Team

[Nadine Sundquist (AdWords API Team)]

Hello Everyone,

The issues have been fixed. Can you please verify that everything looks good?

Thanks,

Nadine, AdWords API Team