Frequent time outs while accessing Adwords APIs

[Chaitanya Kulkarni]

Hi Team,

I've been working on the project which uses Adwords APIs to create the campaigns, Ad groups etc. since last few weeks.  Today, I got multiple timeout errors when accessing the APIs from the code. Budget, Campaign and Adgroup APIs were mostly failing due to timeout issues.

I am using v201809 APIs.

Could you please let me know if there are any changes required in the code/API version level to resolve this issue?

Thanks,

Chaitanya

[googleadsapi...@google.com]

Hi Chaitanya,

Could you provide screenshots and the complete SOAP request and response logs when you encountered the error so I could further investigate this? You may provide them using the reply privately to author option.

Regards,

Dannison

AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
 
You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/5c325674-3ce2-4371-931f-1956c5d6c76c%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[googleadsapi...@google.com]

Hello Chaitanya, 

I'm Dannison's colleague assisting you on his behalf. Thank you for sharing the additional details requested. Our team is looking into this issue. I will keep you posted on the updates.

Regards,

Bharani, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Was your question answered? Please rate your experience with us by taking a short survey.
If not -- reply to this email and tell us what else we can do to help.

Take Survey

[googleadsapi...@google.com]

Hi Chaitanya,

Regret the delay in getting back to you with an update on this. The Engineering team found the source of the issue and the service is back to normal. Could you please revert back to us if you're still experiencing any timeouts, so we can take a closer look?

Thanks,

Bharani, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

[Igor Schut]

We have the same issues at our side. Frequent timeout errors. Same API version.

Could you please escalate this issue?

Best,

Igor

[Carmine Pagliaro]

Hi all,

I have the same problem too.

since 2019/03/06 i get: .ReportException: Problem sending data to report download server and SocketTimeoutException: Read timed out.

Help Please.

regards

Carmine

[Igor Schut]

Hi Carmine,

Could you ping adwords.google.com and share this IP address? We think this might be the issue at hand.

Are you possibly also connecting from AWS - and seeing these kind of issues?

Best,

[googleadsapi...@google.com]

Hello Igor and Carmine, 

@Igor: Could you please confirm if you're seeing the errors while using the API services or generating the reports? Could you please share the report definition or the API SOAP logs for us to troubleshoot this further?

@Carmine: Could you please share the Report definition which includes the timestamp, CID and data range so I can check this further?

Please make sure to reply back via Reply privately to author option.

Thanks,

Bharani, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Was your question answered? Please rate your experience with us by taking a short survey.
If not -- reply to this email and tell us what else we can do to help.

Take Survey

Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/

--

--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
 
You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/23921f91-23ad-4375-b0a8-7cd6e5527a60%40googlegroups.com.

[Igor Schut]

Hi,

We see the errors on both reports and services. I'll send the soap details by private message.

Thanks,

Igor

[Carmine Pagliaro]

Hi,

me too.

[googleadsapi...@google.com]

Hi,

Igor, I looked into the failed requests in the logs you sent privately to us, and I do not see those requests actually making it to our servers. I do see plenty of requests from your developer token that succeeded, however.

Carmine, could you do the following?

1. Confirm if you are also using AWS.

2. Reply privately to author with logs that contain errors, or point me to the relevant lines in the logs you sent over earlier? I took a look at your logs, and I don't actually see any records of the errors in there.

Both Igor and Carmine, could you execute 'ping adwords.google.com' and share the IP address returned?

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/08/19 11:16:03 carmine...@gmail.com wrote:

Hi,

me too.

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
 
You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/c1d25bfd-6837-4c44-9bc5-3000428c717a%40googlegroups.com.

[Igor Schut]

We have another system running elsewhere which does not have these issues.

The ipaddress of adwords.google.com is 74.125.193.100.

Best,
Igor

[googleadsapi...@google.com]

Hi Igor, Carmine,

I've asked the engineering team to look into this. In the meantime, since you both seem to be having trouble with AWS, have you reached out to their support team to see if there are any known issues on their side?

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/42cbffa7-0423-4bb2-8346-62f0d8634f27%40googlegroups.com.

[Igor Schut]

Hi Josh,

We see that yesterday ~ 17:00 CET all the timeouts resolved and the system is now working as usual. Did you figure out what caused this temporary blockage? What has changed?

Minor side note: the issue started at Wednesday ~ 17:00 CET.

Best,

Igor

[Carmine Pagliaro]

Hi All,

I solved moving to another AWS Region, from Ireland to Virginia.

Thank you

[googleadsapi...@google.com]

Hi,

Thanks for the update. We've heard from other users that this has subsided as well.

Cheers,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/9202e3a3-faa6-459a-bfa9-6993be531562%40googlegroups.com.

[Igor Schut]

Hi,

We did see a small window where this issue again arise but pretty quickly resolved itself again. We eventually did not move our software, but earlier tests did show us that moving from Ireland to Frankfurt would help.

For me this is a red flag: issue was visible for both Carmine and us whereas we both used AWS in Ireland.

Hope you still find the issue to resolve it.

Best,

[googleadsapi...@google.com]

Hi Igor,

So far our investigation has not identified a cause for these issues on our side. Did you get a chance to check with AWS support to see if there were any problems on their end?

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/bd8a7fe3-fb8b-4e05-9319-e634a21abed9%40googlegroups.com.

[Igor Schut]

Hi,

AWS has reported us that there are no issues at their side and that they can't find anything. 

We are keeping in touch with both sides.

Best,

[Dorian Kind]

Hi,

FWIW, we're seeing the same issue with other Google APIs (such as Sheets), also only in the AWS Ireland (eu-west-1) region. The root cause seems to be closely related—we noticed that *.googleapis.com would only resolve to a single IP address (always 74.125.193.95) from these hosts, whereas normally and in all other AWS regions we tested, these queries resolve to multiple addresses.

AWS support in our case pointed out the DNS discrepancy as most likely reason for the timeouts and reset connections—they didn't find anything on their end that might be the cause.

I've created an issue about this on Google's issue tracker, but haven't heard back so far. 

Regards,
Dorian

[Carmine Pagliaro]

Dear all,

Besides that, in the Ireland region, the connection is working but it is really slow.

Is it the same for you?

Carmine

[googleadsapi...@google.com]

Hi Carmine,

Are you experiencing slow connections to all hosts from that region, or just Google endpoints?

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

--

--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
 
You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/04505345-932d-44be-8c16-ea2302be91c6%40googlegroups.com.

[Carmine Pagliaro]

Hi Josh,

look, I also invoke other endpoints and it works fine, but the data downloaded from the others endpoints is about 1MB instead AdWords report is about 90MB.

Besides that, even some AdWords report are about 1MB and it go slow.

Thank

[googleadsapi...@google.com]

Hi,

I'm working on finding the right contact on our side to dig into this further. I'll reply back as soon as I have an update.

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/e9d3d72a-0c13-493a-8dab-1d3ed9a54456%40googlegroups.com.

[Carmine Pagliaro]

Hi,

since Saturday it works fine and fast.

How I said probably the problem is AWS side, about routing table and routing protocol. Myabe they update the table.

But it's my opinion.

Best regards

Carmine