OfflineConversionError.UNAUTHORIZED_USER

[eureca]

Hi,
 I'm tryin to upload a conversion for a given customer but keep getting the error in the sbuject.

 The googleClickId is CKunu_LMzskCFUKeGwodHX8Caw

The SOAP request id is : 000526a3a27b13c80a815f8bfd01eb5e

I can provide the clientCustomerId in private messaging.

Thanks.

Mathieu

[Umesh Dengale]

Hi Mathieu,

The UNAUTHORIZED_USER  - this customer is trying to upload conversions for a different customer that it does not manage.

This suggests that the credentials you are using for the request are for a user who does not have the access to the customer from which the clicks originated. I recommend confirming which account those clicks belong to, making sure that account is in the clientCustomerId header, and confirming that the OAuth credentials you are using are for a user with access to that account.

Regards,

Umesh, AdWords API Team.

[eureca]

Hi Umesh,
 thanks for the reply.

 So I tried with the main MCC account containing the clientCustomerId used before and I have no errors back.

 So I suppose I need to change the workflow on my side to use the main MCC as the gclid can originate from other accounts in within.

Mathieu

[Umesh Dengale]

Hi Mathieu,

You could use the MCC conversion tracking (cross-account conversion tracking) to track conversions across all of those accounts the MCC manages. If your managed accounts already have conversions, you can stop using those account-specific conversion actions and instead use cross-account conversion actions. Please check out the difference between cross-account conversion actions and account-specific conversion actions in How it works section of the cross-account conversion tracking document.

Thanks,

Umesh, AdWords API Team.