CrmBasedUserList removeAllStatus not changing from IN_PROCESS

[Olof Nilsson]

Hi,

I have an issue with clearing a UserList using the removeAll flag.

Basically the flow we thought of using to update a list is:

1) remove all

2) add members

and repeat this with some iteration frequency. From what I've read I thought it would take at most 24 hours for an action to complete. But when testing this on a list (id: 486851326) the removeAllStatus has been `IN_PROGRESS` now for 48 hours. The list isn't even that big roughly 7k entries were pushed. do you know what may be causing this?

Another question that I have is: while the removeAllStatus is `IN_PROGRESS` is it still possible to update the list? Or do one need to wait until this status has changed? To exemplify:

List contains:

user1

user2

removeAll operand used

user3 is added to the list while removeAllStatus is `IN_PROGRESS`

when both uploadStatus and removeAllStatus changes to `SUCCESS` will the list be empty or will user3 be in the list?

[Peter Oliquino]

Hi Olof,

Before proceeding to your questions, I would first like to ask if you could provide your clientCustomerId and the SOAP request and response generated, if available, when you cleared your userlist. You may reply using Reply privately to author.

Best regards,

Peter

AdWords API Team

[Olof Nilsson]

Now I got this (after roughly 48 hours):

“Internal server error. It looks like our internal servers had an error during upload or process. Try re-uploading”

[Olof Nilsson]

Hi Peter,

That was the one I never saved the req / res for since it was in development environment. The one I sent you yesterday was however sent in the exact same way and that has still status “IN_PROGRESS”. It will probably get the same error message in a while I’m suspecting.

Let me know if I can provide anything additional

/Olof

__

OLOF NILSSON

Analytics Platform Developer

iZettle ®

Mobile: +46 763 111 874

Web: www.izettle.com

On 14 Jul 2017, at 10:53, adwordsap...@google.com wrote:

Hi Olof,

Thank you for the information you sent. Since you mentioned you encountered another issue, could you also send to me the SOAP request and response which was generated when the "Internal server error" occurred?

Thanks and regards,

Peter Laurence N. Oliquino

AdWords API Team

[Olof Nilsson]

Hi Peter,

The SOAP request attached to this e-mail chain is the attempt to reproduce the error. Since I didn’t have it for the original request.

It has been IN_PROGRESS for almost 24 hours as mentioned, so let’s see if it fails with the same message.

However, could you please address my other question in the original post as well? 

That would be highly appreciated, i.e:

Basically the flow we thought of using to update a list is:

1) remove all

2) add members

While the removeAllStatus is `IN_PROGRESS` is it still possible to update the list? Or do one need to wait until this status has changed? To exemplify:

List contains:

user1

user2

removeAll operand used

user3 is added to the list while removeAllStatus is `IN_PROGRESS`

when both uploadStatus and removeAllStatus changes to `SUCCESS` will the list be empty or will user3 be in the list?

__

OLOF NILSSON

Analytics Platform Developer

iZettle ®

Mobile: +46 763 111 874

Web: www.izettle.com

On 14 Jul 2017, at 12:01, adwordsap...@google.com wrote:

Hi Olof,

My apologies for the back and forth, however, could you try re-uploading or resend your request and see if you will still encounter the "internal server error" issue? If perhaps the issue is reproducible, feel free to include the SOAP logs in our thread. This will provide us with more information to add in our investigation. For now, our team will also try and look into the issue as to why your upload took more than 24 hours and finally resulted into an error.

Best regards,

[lj...@chewy.com]

Can someone answer his second question here? 

While the removeAllStatus is `IN_PROGRESS` is it still possible to update the list? Or do one need to wait until this status has changed? To exemplify:

List contains:

user1

user2

removeAll operand used

user3 is added to the list while removeAllStatus is `IN_PROGRESS`

when both uploadStatus and removeAllStatus changes to `SUCCESS` will the list be empty or will user3 be in the list?

[Josh Radcliff (AdWords API Team)]

Hi,

The status for the remove all step and the upload step are maintained separately in removeAllStatus and uploadStatus, respectively. The two steps will operate in parallel, so in the example below, user3 will only be in the list once uploadStatus is SUCCESS, and user1 and user2 will be removed once the removeAllStatus is SUCCESS.

The remove all operation will only remove members added before the remove all operation was submitted. 

Cheers,

Josh, AdWords API Team