AdGroupAdService unexpectedly returning null values for Expanded Text Ads

[John Whipple]

Our application is facing an new issue where when we try to get the ad object, we receive object but the ExtendedTextAd object is coming back with null values inside the ETA fields (headlinePart1, headlinePart2 etc.). Here are some additional details: 

• We used "AdGroupAdService" to retrieve ads by ad id and also all ads list by adgroup id
  
• We received object of ad but ExtendedTextAd object has null data, For TextAd object we are getting data.
  
• We started observing this issue around 28th Nov 7:10 PM PST per our sync log
  
• How its possible that with the same call we receive data for TextAd objects but not for ExtendedTextAd objects?
  

Here are some details about the AdWords account we are using to test: 

Adwords account #: 380-380-4218

Campaign: QATEST-Campaign #1

Adgroup: Ad Group #1

Ad type: Extended Text Ad

Adwords Ad Id: 163604142936

[John Whipple]

Attaching the screenshot

[Anthony Madrigal]

Hi John,

Are you selecting these fields (headlinePart1, headlinePart2 etc.) in your Selector? If so, could you please reply privately to author your SOAP request and response so I can take a look at why they are showing up as null?

If you are not selecting them, you will need to in order to get them back in your response.

Thanks,

Anthony

AdWords API Team