Error UNKNOWN at CustomerService->get()

fischi

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Apr 14, 2016, 5:57:04 AM4/14/16

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Hi there,

I receive a strange error (code UNKNOWN) when trying to do a simple get-request to read the CustomerService of an Authenticated User.

The logs show the following error (also the request ID):

[Apr 14 2016 09:47:41.000000 - ERROR] effectiveUser= service=CustomerService method=get operators={} responseTime=167 requestId=0005306ec9144d400ac22a2451037540 operations=0 units= server=adwords.google.com isFault=true faultMessage=[RequestError.UNKNOWN @ ]

The SOAP Request and Response are pasted below.

Is there anything I can do to find out what is wrong with this particular request?

Thanks in advance!

Thomas

[Apr 14 2016 09:47:41.000000 - ERROR] POST /api/adwords/mcm/v201509/CustomerService HTTP/1.1

Host: adwords.google.com

Connection: Keep-Alive

User-Agent: PHP-SOAP/5.5.33-nmm1, gzip

Accept-Encoding: gzip, deflate

Content-Encoding: gzip

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 322

Authorization: Bearer ya29..xAIW0MSbaJHj8mzQA-U6JNnJRWfq_iy4v8vHIMXSSq25NoOuurQ21Sra9e5Ci8ltB0g

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201509" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509">

<SOAP-ENV:Header>

<ns1:RequestHeader>

<ns2:developerToken>XXXXX</ns2:developerToken>

<ns2:userAgent>my.omp-tools.at:OMPTools:V0.1 (AwApi-PHP/7.0.0, Common-PHP/7.0.0, PHP/5.5.33-nmm1)</ns2:userAgent>

</ns1:RequestHeader>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<ns1:get/>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

HTTP/1.1 500 Internal Server Error

Content-Type: text/xml; charset=UTF-8

Content-Encoding: gzip

Date: Thu, 14 Apr 2016 09:47:41 GMT

Expires: Thu, 14 Apr 2016 09:47:41 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Server: GSE

Transfer-Encoding: chunked

<?xml version="1.0"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ns2:requestId>0005306ec9144d400ac22a2451037540</ns2:requestId>

<ns2:serviceName>CustomerService</ns2:serviceName>

<ns2:methodName>get</ns2:methodName>

<ns2:operations>0</ns2:operations>

<ns2:responseTime>167</ns2:responseTime>

</ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Server</faultcode>

<faultstring>[RequestError.UNKNOWN @ ]</faultstring>

<ns2:message>[RequestError.UNKNOWN @ ]</ns2:message>

<ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>

<ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:RequestError">

<ns2:fieldPath/>

<ns2:trigger/>

<ns2:errorString>RequestError.UNKNOWN</ns2:errorString>

<ns2:ApiError.Type>RequestError</ns2:ApiError.Type>

<ns2:reason>UNKNOWN</ns2:reason>

</ns2:errors>

</ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

Umesh Dengale

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Apr 14, 2016, 10:17:41 AM4/14/16

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Hello,

Thanks for providing SOAP XML request and response logs. Most of the time above type of error is transient. Could you please retry above API call? Let us know the requestId if error occurs.

Regards,

Umesh, AdWords API Team.

fischi

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Apr 15, 2016, 10:14:51 AM4/15/16

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HI Umesh,

thank you for taking a look at that.

Unfortunately, the error still persists, (got the same error last week also, but do not have the RequestID anymore)

I will attach the Logs and SOAPs below. The RequestId is 00053086979d98800ac2ec48b6010010

Have a nice Weekend!

Cheers,

Thomas

[Apr 15 2016 14:11:51.000000 - ERROR] effectiveUser= service=CustomerService method=get operators={} responseTime=203 requestId=00053086979d98800ac2ec48b6010010 operations=0 units= server=adwords.google.com isFault=true faultMessage=[RequestError.UNKNOWN @ ]

[Apr 15 2016 14:11:51.000000 - ERROR] POST /api/adwords/mcm/v201509/CustomerService HTTP/1.1

Host: adwords.google.com

Connection: Keep-Alive

User-Agent: PHP-SOAP/5.5.33-nmm1, gzip

Accept-Encoding: gzip, deflate

Content-Encoding: gzip

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 322

Authorization: Bearer ya29..xQKMDwXdvobRPmG12Xaq9Al0LOoJtyeiLkRZuLkhDnMZahwwUgVecWBFkQKB_hBjx74

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201509" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509">

<SOAP-ENV:Header>

<ns1:RequestHeader>

<ns2:developerToken>XXXXX</ns2:developerToken>

<ns2:userAgent>my.omp-tools.at:OMPTools:V0.1 (AwApi-PHP/7.0.0, Common-PHP/7.0.0, PHP/5.5.33-nmm1)</ns2:userAgent>

</ns1:RequestHeader>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<ns1:get/>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

HTTP/1.1 500 Internal Server Error

Content-Type: text/xml; charset=UTF-8

Content-Encoding: gzip

Date: Fri, 15 Apr 2016 14:11:51 GMT

Expires: Fri, 15 Apr 2016 14:11:51 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Server: GSE

Transfer-Encoding: chunked

<?xml version="1.0"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ns2:requestId></ns2:requestId>

<ns2:serviceName>CustomerService</ns00053086979d98800ac2ec48b60100102:serviceName>

<ns2:methodName>get</ns2:methodName>

<ns2:operations>0</ns2:operations>

<ns2:responseTime>203</ns2:responseTime>

</ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Server</faultcode>

<faultstring>[RequestError.UNKNOWN @ ]</faultstring>

<ns2:message>[RequestError.UNKNOWN @ ]</ns2:message>

<ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>

<ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:RequestError">

<ns2:fieldPath/>

<ns2:trigger/>

<ns2:errorString>RequestError.UNKNOWN</ns2:errorString>

<ns2:ApiError.Type>RequestError</ns2:ApiError.Type>

<ns2:reason>UNKNOWN</ns2:reason>

</ns2:errors>

</ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

Michael Cloonan (AdWords API Team)

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Apr 15, 2016, 10:53:32 AM4/15/16

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Hello,

Thanks for the logs. Since this seems to be happening to you consistently, I've contacted our engineering team to see if they're able to take a look at what might be going wrong. I'll let you know when I hear something.

Regards,

Mike, AdWords API Team

fischi

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Apr 26, 2016, 3:37:07 AM4/26/16

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Hi Mike,

do not mean to bother, but is there any update on this case? I still get the same Error for this client (and this client alone)..

Thank you in Advance!

Cheers,

Thomas

Michael Cloonan (AdWords API Team)

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Apr 26, 2016, 8:59:53 AM4/26/16

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Hello,

It's no bother. Unfortunately there is no update yet, but have escalated the issue internally so hopefully we will have some news soon.

Regards,

Mike, AdWords API Team

fischi

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May 2, 2016, 4:40:05 AM5/2/16

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Hello again,

I got some good news and we found the source of the error.

When we tried to do the request, the account was not finished in setting up. So the UNKNOWN_ERROR seems to be caused after the NOT_ADS_USER error, as this is not thrown.

Thank you very much for your cooperation, and apologies for not being able to provide further information about the AdWordsaccount of the customer - just ten minutes ago we found out about that after having a video conference where we saw the AdWords account..

Have a nice day!

Cheers,

Thomas

Michael Cloonan (AdWords API Team)

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May 2, 2016, 9:06:47 AM5/2/16

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Hello,

Glad to hear you found a solution! I'm still going to follow up with engineering because the UNKNOWN error could definitely be more descriptive, which would have saved everyone a lot of time.