Complaint about ad showing as 'disapproved' with the reason being 'destination not working', but the destination does work. Support did not help.

[Chloe]

I filled out a form for AdWords support for them to review why this ad is showing 'disapproved' even after I clicked 'Test again' and even after I verified the destination URL was working. They merely replied "A review was conducted, and as a result, the site was re-enabled." The rep was Anna U. The form I filled was

https://support.google.com/adwords/contact/site_policy?authuser=0

The URL in the ad is

www.bestsales.com/shopping/search?q={keyword}

That would lead to

http://www.bestsales.com/shopping/search?q=motorola+h730+bluetooth+headset

Here is a screenshot of the disabled ad.

[Joyce Lava]

Hi Chloe,

Apologies if the AdWords Community support didn't provide better help in this case, but that is the only go-to for questions like ads review/approval as this forum is dedicated for AdWords API related concerns only.

I found a post that you might want to check to confirm your website is complying with those things specified in the link. However, if you need further assistance and clarifications about this, the AdWords Community Forum is the best place to ask.

Thanks,

Joyce, AdWords API Team

[Chloe]

It was added via the API so it's tangentially related. Millions of other ads that were added are fine. It's not the website, it's those two particular ads. I re-checked the status of those ads and now they are active, so it's working now. It's frustrating when it says the destination URL is not working when it is, and not even the Test Again button works. 

[Vishal Vinayak (Adwords API Team)]

Hi Chloe,

I'm glad that it worked out for you and I apologize for any inconvenience caused. When you create an ad via the AdWords web interface or the API, they are reviewed by the AdWords compliance team independently and AdWords API team has no discretion in that process. I would recommend getting in touch with the Adwords Community Forum or the AdWords support team for any questions related to disapproved ads.

Regards,

Vishal, AdWords API Team