Application for Basic Access April 30, no response

[Dan Thies]

Hello, 

I have submitted an application April 30, it says wait 3 days. Nothing happens. On May 5, as instructed, I submitted a contact form. Nothing happens.

Is there any way to know if the compliance team has received anything at all? Submitting through the form doesn't generate an email confirmation, just an image that says you submitted.

Is there anything I can do here?

Thank you.

[Google Ads API Forum Advisor]

Hi Dan,

Thank you for reaching out to the Google Ads API support team. I hope that you are doing well today.

I understand your concern, however, with regards your concern if there are ways to know if the Google Ads API Compliance team received the requests, we cannot answer that as we do not have any visibility in terms of Developer Token application process or anything related to Google Ads API Compliance. However, since you mentioned that you submitted a contact form last Friday, May 5, 2023, have you tried to check your spam folder? If not yet, please check your spam folder for the Compliance team's response. In addition, please make sure that the email address that is assigned in the API contact email in the API center is active as the Compliance team replies on that email address.

However, if in the event that you have checked the spam folder and the email address that you use is active, please provide us the MCC id or account id.

Kind regards,

Google Ads API Team

ref:_00D1U1174p._5004Q2lGjwH:ref

[Dan Thies]

Thsnk you,

I have been checking spam regularly. The email address assigned as API contact is the same I am replying from here.

MCC: 755-686-8003

 
I was able to locate a Case ID for my submission which shows up on support.google.com pages: Case ID 7-9419000033905

[Google Ads API Forum Advisor]

Hi Dan,

Thanks for providing us with the necessary information.

Kindly note that, we are unable to provide the updates or status of your application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:

Dan has applied for basic access for their developer token last April 30th 2023 and have yet to receive any updates. On May 5th 2023, Dan contacted the compliance team through the contact form and also received no response through that channel.

Google Ads manager account (MCC) ID: 755-686-800

Case ID: 7-9419000033905

Regards,