ERROR_GETTING_RESPONSE_FROM_BACKEND

[Jiří Syrový]

Hi,

could the error in ${SUBJ} be caused by some general issue occurring recently? Getting it pretty often for SEARCH_QUERY_PERFORMANCE_REPORT even for shorter time intervals that shouldn't contain so much date e.g.
start=2000-01-01T00:00:00.000Z end=2012-01-01T00:00:00.000Z type=CUSTOM_DATE

------------
Caused by: HTTP Response Code: 500, Trigger: Unable to read report data, Type: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND
        at com.google.api.ads.adwords.lib.utils.v201402.ReportDownloader.handleResponse(ReportDownloader.java:119)
        at com.google.api.ads.adwords.lib.utils.v201402.ReportDownloader.downloadReport(ReportDownloader.java:93)

Best,
Jiri Syrovy

[Anash P. Oommen (AdWords API Team)]

Hi,

You should be reducing the date range significantly - preferably, keep it to a couple of recent months. Right now, you are requesting data worth 12 years. For one, you are requesting data from 1 Jan 2000, but AdWords launched only on October 23, 2000.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

[Jiří Syrový]

Hi,

I'm basically try to get "ALL_TIME" data by splitting intervals (longer intervals in history, shorter for more recent dates) to reduce the amount of data after getting ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND, but the problem is that even requests for a few months of data (e.g. Oct-Dec 2012) are returning this error (not considering the fact that there shouldn't be any data for that interval). Is there a better way how to get "ALL_TIME" data?

Thanks,
Jiri

Dne středa, 24. září 2014 21:15:51 UTC+2 Anash P. Oommen (AdWords API Team) napsal(a):

[Anash P. Oommen (AdWords API Team)]

Hi Jiri,

If you can share your account's customer id and API MCC customer ID by using the "reply to author" option, I can investigate this further. All the more better if you can share the HTTP request you are sending to the request server.

Cheers,
Anash P. Oommen,

AdWords API Advisor.