PERMISSION_DENIED when call listAccessibleCustomers() [Google Ads API]

[Artem Konyukhov]

Hi,

I'm trying to receive list of accounts from Google Ads API but receive error:

{ 

  "message": "The caller does not have permission", 

  "code": 7, 

  "status": "PERMISSION_DENIED", 

  "details": [ 

     { "@type": "google.ads.googleads.v6.errors.googleadsfailure-bin", "data": "" }, 

     { "@type": "grpc-status-details-bin", "data": "" }, 

     { "@type": "request-id", "data": "1kfiYeBhZTWOrD4heMSiaw" } 

   ] 

}

This problem occurs when I call: listAccessibleCustomers()

        $customerServiceClient = $googleAdsClient->getCustomerServiceClient();

        $accessibleCustomers = $customerServiceClient->listAccessibleCustomers();

I use already approved application.

[Google Ads API Forum Advisor Prod]

Hi Artem,

Thanks for reaching out. A common cause of this error is that the login customer ID is not provided, but that ID is not required listing accessible customers. It's possible that it is an issue related to your developer token. Are you able to make any other successful calls? Can you confirm if the developer token has been approved?

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

ref:_00D1U1174p._5004Q29S43R:ref

[Artem Konyukhov]

Thx, for idea

I will check developer token.

But current developer token still work successful with AdWords API

среда, 16 декабря 2020 г. в 18:15:16 UTC+2, adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi Artem,

Please let me know if the issue continues. If is not resolved, can you confirm if the Ads API and AdWords API calls are being made against the same production account? 

Also, you can find the documentation for this error here.

Regards,

[Artem Konyukhov]

Hi Matt,

Unfortunately issue is continue. 

We checked developer token and don't have any alerts about unapproved token.

Also I use different accounts for connecting to approved application, but still got it error.

четверг, 17 декабря 2020 г. в 16:29:18 UTC+2, adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi Artem,

You mentioned that the developer is able to make calls using the AdWords API still. Can you confirm if they have followed the migration guide and made any necessary updates to the configuration file (the guide provides an example with the Java client library configuration file)?

If the issue persists after checking the migration, can you please provide the complete request and response logs privately?

Thanks,

[Artem Konyukhov]

When I switched on logger for GoogleAdsClientBuilder I sow new errors:

{"errors":[{"errorCode":{"authorizationError":"DEVELOPER_TOKEN_PROHIBITED"},"message":"Developer token is not allowed with project '613082149849'."}]}

After that I found description in the documentation: 

>> Each Google API Console project can be associated with the developer token from only one manager account.

I have:

- developer token which connect to project

- project, which approved for Google Ads & AdWords and success works with AdWords

- I have error: DEVELOPER_TOKEN_PROHIBITED when call Google Ads API

I did't change project.

Can I use one project for Adwords API and Google Ads API ?

пятница, 18 декабря 2020 г. в 17:41:05 UTC+2, adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi Artem,

Thank you for your follow and for providing these additional details.

The DEVELOPER_TOKEN_PROHIBITED indicates that the developer token is not allowed with the project sent in the request.

"Each Google API Console project can be associated with the developer token from only one manager account. Once you make a Google Ads API request, the developer token is permanently paired to the Google API Console project. If you do not use a new Google API Console project, you'll get a DEVELOPER_TOKEN_PROHIBITED error when making a request."

That said, I would recommend that you create a new project instead for your Google Ads API requests in order to avoid this error.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

ref:_00D1U1174p._5004Q29S43R:ref