AuthenticationError.CUSTOMER_NOT_FOUND - CustomerService.getCustomers

[Łukasz Stankiewicz]

Hi,

i started getting this error trying to getGustomer info on basic account without any linked accounts or managed account - it was working without any problems.

When i have account with linked accunt/manager account the proble do not occure.

 body: '<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"  xmlns:tns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:jaxb="http://java.sun.com/xml/ns/jaxb" xmlns:cm="https://adwords.google.com/api/adwords/cm/v201809"><soap:Header><ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201809" xmlns="https://adwords.google.com/api/adwords/mcm/v201809"><ns1:developerToken>---SECRET---</ns1:developerToken><ns1:userAgent>Instapage</ns1:userAgent><ns1:validateOnly>false</ns1:validateOnly></ns1:RequestHeader></soap:Header><soap:Body><getCustomers xmlns="https://adwords.google.com/api/adwords/mcm/v201809"></getCustomers></soap:Body></soap:Envelope>

Response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xmlns="https://adwords.google.com/api/adwords/mcm/v201809"><ns2:requestId>00057fba694767080abfa248a80012ed</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>getCustomers</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>160</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[AuthenticationError.CUSTOMER_NOT_FOUND @ ]</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809"><ns2:message>[AuthenticationError.CUSTOMER_NOT_FOUND @ ]</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:AuthenticationError"><ns2:fieldPath></ns2:fieldPath><ns2:trigger></ns2:trigger><ns2:errorString>AuthenticationError.CUSTOMER_NOT_FOUND</ns2:errorString><ns2:ApiError.Type>AuthenticationError</ns2:ApiError.Type><ns2:reason>CUSTOMER_NOT_FOUND</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>

[googleadsapi...@google.com]

Hello Lukas,

Could you please share the account CID and the email address of the user making API calls to the account you are referring to investigate further? You could use reply privately to the author option while sharing the information requested.

Regards,
Sai Teja, AdWords API Team

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