Customer is not allowlisted for accessing this feature

[Nadav Lachish]

Hey,
I'm trying to add a client test account under a manager test account and getting notAllowlistedError. (https://googleads.googleapis.com/v8/customers/{customerId}:createCustomerClient)

My account structure is:

Main manager account (using its developer token) -> sub manager test account -> client test account.

The manager test account is not linked to the main account due to the following error "You can't link this account because the manager and client account types are not compatible"

When I'm trying to add an account from the Google Ads UI I'm getting the following error "Your account's access level doesn't include billing information. If you need access to billing, speak with your account admin"

1. Is there a way to connect the test manager account to the master manager?

2. Is it possible to create this flow without a billing setup?

Thank you,

Nadav

[Google Ads API Forum Advisor]

Hello Nadav,

Thank you for reaching out to us.

Would you be able to share with us the complete logs (request and response with request-id) generated when those mentioned errors were encountered?

Please send the requested details via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

As for your questions, please see our response below:

1. Is there a way to connect the test manager account to the master manager? As mentioned on this guide when creating a test account, you must have a Google account that is not already linked to your production manager account.
2. Is it possible to create this flow without a billing setup? As also mentioned on that guide, since test accounts don't have budgets, you may see an error when creating a test sub-account in a manager account. You can ignore this error; the test account will still be created.

Regards,

Mark Kevin Albios Google Ads API Team

 

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