No reply from Google on our developer token status (Google Ads API)

[LC Grow]

Hi. A little help here. A month ago we applied to the Developer API token. We are currently as "Test account" and asked to be moved to "basic" level. We have received no reply from Google on our application status, not even a confirmation email that they received it. We reached out to the Google Ads API Compliance team a couple of days later using this form https://support.google.com/adspolicy/contact/contact_ads_api and we still haven't heard from them either.  

There are no other contact forms or phone numbers to reach to. When I tried to reach out again I was only given an alternative to "Ask the community". I did and someone suggested I asked here.

Please someone guide me on how to get a reply. We have been stuck with our development for a month and have no idea for how much more.

Our MCC ID is 209-510-1290

Thanks!!!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not received any update.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID:209-510-1290
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rz85j:ref"

Thanks,
 

Google Ads API Team