Can't upload offline conversions to a MCC account

[Aleksandr]

Hello!
We are facing a problem NO_CONVERSION_ACTION_FOUND with uploading offline conversions to the MCC account.

We reproduce the problem with the next steps:
1. Use MCC account id "4838099374" as customer_id and login_customer_id.
2. Select a list of conversion actions via
```code
SELECT conversion_action.id,
conversion_action.name,
conversion_action.resource_name
FROM conversion_action
```
it returns a list and we get a conversion action we need "customers/4838099374/conversionActions/6806451592"
3. We paste it as conversion action when uploading conversion and get the error NO_CONVERSION_ACTION_FOUND
4. If we try to create a conversion action with the same name as "customers/4838099374/conversionActions/6806451592" we will get the DUPLICATE_NAME error.

BUT
if we use subaccount "1154626713" with the same steps, everything works fine with a few changes:
1. conversion action "customers/4838099374/conversionActions/6806451592" will be "customers/1154626713/conversionActions/6806451592"
2. customer_id will be "1154626713" and login_customer_id will be "4838099374"

I'm trying to understand why I see the conversion action in the interface under MCC 4838099374, I get it via API but still get NO_CONVERSION_ACTION_FOUND.

Below is the response when we use an MCC account:
[[type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure]:{errors:{error_code:{conversion_upload_error:NO_CONVERSION_ACTION_FOUND}  message:"The conversion action specified in the upload request cannot be found. Make sure it's available in this account."  trigger:{string_value:"customers/4838099374/conversionActions/6806451592"}  location:{field_path_elements:{field_name:"conversions"  index:0}  field_path_elements:{field_name:"conversion_action"}}}  request_id:"7h7M37OvW8LzXCmpFi-0Bg"}]

[Aleksandr]

Any idea why this happens?

[Elizabeth Cajas Mera]

Hi, I am facing the same issue. Were you able to solve it?

[Google Ads API Forum Advisor]

Hi

Thank you for contacting the Google Ads API support team.

The 'NO_CONVERSION_ACTION_FOUND ' error is generally triggered when the specified conversion action is either not enabled or cannot be found within the uploading of customer_id. Make sure the conversion action in your upload is enabled and is owned by the customer_id of the upload request. 

However, to do the further checks from our end, kindly provide us with the complete API logs (request and response logs with request-id and request header) generated at your end when uploading the conversion via the API so that we can check the reason for the specified error and get back to you with the further steps.

Kindly note that you have to enable the logging if you are using a client library. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via the Reply privately to the author option or a direct private reply to this email.

Thanks,
 

Google Ads API Team

Feedback
How was our support today?

               
[2025-02-19 23:50:59Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2f5:ref" (ADR-00288907)