AdGroupAdService not returning all ads

[Matej Drobnic]

Hi,

I am having problems retrieving ads from Ad service.

I can not get certain ads which I know that exist in adwords interface. hope you can help.

I am sending a SOAP request and response, can supply tokens in a private message, if required.

I have searched for an answer to this and including all statuses does not help.

Thanks in advance for your help.

[Aug 21 2017 07:01:46.000000 - INFO] POST /api/adwords/cm/v201702/AdGroupAdService HTTP/1.1

Host: adwords.google.com

Connection: Keep-Alive

User-Agent: PHP-SOAP/5.6.31-4+ubuntu16.04.1+deb.sury.org+4, gzip

Accept-Encoding: gzip, deflate

Content-Encoding: gzip

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 783

Authorization: Bearer ..............

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201702">

  <SOAP-ENV:Header>

    <ns1:RequestHeader>

      <ns1:clientCustomerId>9599521331</ns1:clientCustomerId>

      <ns1:developerToken>..............</ns1:developerToken>

      <ns1:userAgent>online republic live rates (AwApi-PHP/17.0.0, Common-PHP/17.0.0, PHP/5.6.31-4+ubuntu16.04.1+deb.sury.org+4)</ns1:userAgent>

    </ns1:RequestHeader>

  </SOAP-ENV:Header>

  <SOAP-ENV:Body>

    <ns1:get>

      <ns1:serviceSelector>

        <ns1:fields>Id</ns1:fields>

        <ns1:fields>Headline</ns1:fields>

        <ns1:fields>HeadlinePart1</ns1:fields>

        <ns1:fields>HeadlinePart2</ns1:fields>

        <ns1:fields>Description</ns1:fields>

        <ns1:fields>Description1</ns1:fields>

        <ns1:fields>Description2</ns1:fields>

        <ns1:fields>Url</ns1:fields>

        <ns1:fields>DisplayUrl</ns1:fields>

        <ns1:fields>CreativeFinalUrls</ns1:fields>

        <ns1:fields>CampaignId</ns1:fields>

        <ns1:fields>AdGroupId</ns1:fields>

        <ns1:fields>Status</ns1:fields>

        <ns1:fields>AdType</ns1:fields>

        <ns1:predicates>

          <ns1:field>AdGroupId</ns1:field>

          <ns1:operator>IN</ns1:operator>

          <ns1:values>17768381914</ns1:values>

        </ns1:predicates>

        <ns1:predicates>

          <ns1:field>Status</ns1:field>

          <ns1:operator>IN</ns1:operator>

          <ns1:values>ENABLED</ns1:values>

          <ns1:values>PAUSED</ns1:values>

          <ns1:values>DISABLED</ns1:values>

        </ns1:predicates>

        <ns1:predicates>

          <ns1:field>Id</ns1:field>

          <ns1:operator>NOT_IN</ns1:operator>

          <ns1:values>56985296794</ns1:values>

          <ns1:values>56985466594</ns1:values>

          <ns1:values>56985467554</ns1:values>

          <ns1:values>56985468394</ns1:values>

          <ns1:values>56985507754</ns1:values>

          <ns1:values>83015891674</ns1:values>

          <ns1:values>90025109074</ns1:values>

          <ns1:values>90025109194</ns1:values>

          <ns1:values>100925875234</ns1:values>

          <ns1:values>100925878234</ns1:values>

          <ns1:values>100925878474</ns1:values>

          <ns1:values>100925878834</ns1:values>

          <ns1:values>100925880514</ns1:values>

          <ns1:values>195137849986</ns1:values>

          <ns1:values>195137849989</ns1:values>

          <ns1:values>195137849992</ns1:values>

          <ns1:values>195137849995</ns1:values>

          <ns1:values>195137849998</ns1:values>

        </ns1:predicates>

        <ns1:ordering>

          <ns1:field>Id</ns1:field>

          <ns1:sortOrder>ASCENDING</ns1:sortOrder>

        </ns1:ordering>

        <ns1:paging>

          <ns1:startIndex>0</ns1:startIndex>

          <ns1:numberResults>500</ns1:numberResults>

        </ns1:paging>

      </ns1:serviceSelector>

    </ns1:get>

  </SOAP-ENV:Body>

</SOAP-ENV:Envelope>

HTTP/1.1 200 OK

Content-Type: text/xml; charset=UTF-8

Content-Encoding: gzip

Date: Mon, 21 Aug 2017 07:02:11 GMT

Expires: Mon, 21 Aug 2017 07:02:11 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Server: GSE

Alt-Svc: quic=":443"; ma=2592000; v="39,38,37,35"

Transfer-Encoding: chunked

<?xml version="1.0"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

  <soap:Header>

    <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201702">

      <requestId>0005573e0ecfa7800a629ccd1d09de49</requestId>

      <serviceName>AdGroupAdService</serviceName>

      <methodName>get</methodName>

      <operations>1</operations>

      <responseTime>321</responseTime>

    </ResponseHeader>

  </soap:Header>

  <soap:Body>

    <getResponse xmlns="https://adwords.google.com/api/adwords/cm/v201702">

      <rval>

        <totalNumEntries>0</totalNumEntries>

        <Page.Type>AdGroupAdPage</Page.Type>

      </rval>

    </getResponse>

  </soap:Body>

</soap:Envelope>

[Michael Cloonan (AdWords API Team)]

Hello,

Can you reply to me privately (top right dropdown on my post) with the Ad Group/Ad IDs of some ads that you expect should have been returned but were not?

Regards,

Mike, AdWords API Team